The primary function of the Fulfillment Coordinator is to ensure pickup orders are fulfilled. This includes, ensuring orders are picked and staged, checking the status of pickup orders, and addressing any order issues. The Fulfillment Coordinator is responsible for providing excellent customer service by greeting customers, fulfilling customer requests, identifying customer needs, and handling customer concerns. The Fulfillment Coordinator is expected to execute daily assigned tasks and maintain product knowledge.
The Fulfillment Coordinator is also responsible for maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping work areas clean and organized, and monitoring for potential theft or security risks. Lastly, the Fulfillment Coordinator is responsible for completing all other duties as assigned.