What you’ll be doing...
We innovate constantly to help people live better lives with our technology solutions and we apply the same vision and focus to the way we do business. This includes the way we protect our people and our business. You’ll be assigned to an area covering around 400 retail stores to evaluate risks and ensure all aspects of retail security and loss prevention are functioning correctly. You’ll also investigate retail fraud and burglaries and prepare detailed investigative reports to support the resolution of cases. Acting as a trusted advisor at all levels, the business will be reliant upon your expertise to reduce and control losses and protect our employees and assets.The position conducts and supports Company-wide investigations regarding theft, fraud and suspected violations of Company policy, the Verizon Wireless Code of Business Conduct, and law. The position is responsible for developing investigative plans, gathering and evaluating facts, conducting investigative interviews, writing investigative reports, making presentations to management, handling calls of an emergency nature, and interfacing with the law enforcement/intelligence community.
Investigating cases of retail fraud and burglaries and preparing detailed reports.
Conducting regular retail store security assessments to evaluate physical and electronic security standards.
Reviewing operational controls and deficiencies with field and store management.
Developing and presenting materials to retail store employees to raise awareness of retail security and loss prevention standards and practices.
Identifying best practices and focused crime prevention solutions, and partnering with teams to oversee their implementation.
Developing professional relationships with local, state, and federal law enforcement and retail associations to understand crime trends and emerging loss prevention issues.
Ensure the safety and security of employees, and the protection/security of proprietary information and physical assets.
Conduct and support Company-wide investigations regarding theft, fraud and suspected violations of law, Company policy, and the Verizon Code of Conduct.
Provide recommendations for the implementation of policies and procedures, and creation or modification of systems in order to prevent and/or minimize loss or liability.
Develop and maintain constructive relationships throughout the Great Lakes Market and other Markets in order to facilitate the Company-wide security program.
Interact with all levels of Company personnel on security matters and support security initiatives for Retail and all other departments.
Identify, develop and implement process improvements for the business.
Support the Loss Prevention, Business Continuity/Disaster Recovery, Public Safety Outreach, and Executive Protection\Physical Security teams within the Corporate Security organization as needed.
What we’re looking for...
You understand the importance of retail security and loss prevention for companies and their employees and the magnitude of the risk of emerging retail security threats. Analyzing situations to understand root causes and communicating your assessment comes easily to you. As a multi-tasker, you thrive in a fast-paced, changing environment where your organization and time management strengths are needed. You have excellent interpersonal and communication skills and enjoy working with teams to implement security and loss prevention plans and identify risks.
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
Valid driver's license.
Experience in conducting investigations or audits; and formal investigative interviewing experience.
Willingness to travel and availability to respond to emergency security matters on a 24 x 7 basis.
Even better if you have:
CFI, CFE, CPP, LPQ, or LPC professional qualification.
Interviewing skills including Reid or Wicklander/Zulawski interview training.
Investigative skills and experience writing detailed investigative reports.
Experience of retail operations, inventory control reconciliation, and current LP technological applications.
Microsoft Office Suite experience with an emphasis on Word, Excel, and PowerPoint.
Four or more years of experience in conducting investigations or audits; and formal investigative interviewing experience.
Complete knowledge of billing, provisioning and point of sale systems.
Civil or criminal litigation support experience and familiarity with law enforcement practices involving sophisticated investigations, prosecutions and providing testimony.
Strong written and verbal communications skills.
Capability to write concise and factual investigative reports.
Ability to recognize and evaluate facts and objectively analyze situations.
Demonstrated proficiency with MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook) and Google Applications.
Strong knowledge of the Internet.
Strong knowledge of Verizon Wireless practices or knowledge of cellular equipment and network.
Data warehouse/data mining skills and reporting capabilities; experience in extracting data from the VZW data warehouse or other large data warehouses.
Established network in the law enforcement community.
Demonstrated ability to handle sensitive and confidential information and matters.
Strong project management skills with proven track record of managing complex projects from inception to completion.
Diplomacy in interfacing with Company personnel.
Exceptional interpersonal and organizational skills.
Highly developed analytical reasoning skills.
Ability to prioritize multiple responsibilities and process high volumes of work in a timely and accurate manner.
Ability to operate in a fast paced environment with a sense of urgency and attention to detail.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.