Full Job Description
With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.
Directly responsible for management and daily facilities operations of assigned facilities, insuring that a healthy, safe, and accommodating environment is provided to our employees, contractors, and guests. Includes responsibility for employee services, project management, vendor management, engineering, maintenance operations, meeting services, and associated facilities tasks within approved processes and procedures in accordance with Discover company’s and department policies, standards, and procedures, the requirements of all local, state, and Federal laws.
Plans meetings, special events, and conference room reservations. Coordinates mail and copy services, and employee rideshare and public transportation bus shuttles. Manages the Fitness Center Program, shipping and receiving, and switchboard. Conducts focus groups and employee services surveys. Manages food service to include vending and catering, multi-functional devices (copier/printer/fax), employee moves, and provides executive suite support.
Maintains overall facility management services to ensure maintenance of the facilities and grounds, vendor management to include compliance with all KPI, SLA, contract requirements, completion of vendor scorecards and vendor onboarding management.
Oversees employee and vendor development, training and communications. Develops staff within area of responsibility in accordance to policy. Insures compliance to all established company and department policy, procedures, standards, and directives, all federal, state, and local requirements. Participates in, and is a member of, the BCP team for your facility.
Services includes, but are not limited to, janitorial, window washing, waste removal, recycling, parking lots, grounds and landscaping, snow removal, furniture maintenance and repair, building finish maintenance and repair, warehousing/storage, foodservice, fitness center, ATM, office services, A/V, conference room reservation, and employee Moves, Adds, and Changes (MACs).
Ensures compliance to all established company and department policy, procedures, standards, and directives. Manages annual budgets and 5-year budget forecasting to include meeting identified budget targets.
Manages the company's rideshare program. Ensures the program meets established SLAs and follows company policy. Performs vendor management and contract negotiation/administration.
Maintains effective communication with our customers. Fosters quality improvement within the department. Provides business continuity and disaster recovery planning for facilities.
Ensures staff and vendors are meeting established customer SLAs. Ensures all vendor contract services as well as terms and conditions are being satisfactorily met. Ensures that all applicable vendors are under contract with appropriate COI, establishes and maintains KPI/SLAs and scorecards for each vendor—pest control, Interior plant service, exterior landscaping and snow removal, janitorial, trash removal and recycling, document destruction, copy/mail, fitness center, food service, and critical systems as applicable.
At a minimum, here’s what we need from you:
Associate's Degree in Facilities Management, Tech, Trade, or related field
6+ years of experience in Facilities Management, Properties Management, or related field
In lieu of a degree, 10+ years of Facilities Management, Properties Management, or related field
If we had our say, we’d also look for:
Bachelor's Degree in Facilities Management, Tech, Trade, or related field
2+ years of experience in people management
8+ years of experience in Facilities Management, Properties Management, or related field
BOMA RPA, IFMA CFM, or similar designations
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.
24-Hour Nurse Hotline & Telehealth Services
7 Paid Holidays
Annual Flu Shots
Employee Assistance Program
Flexible Work Environment
Group Auto, Home and Pet Insurance
Healthy Eating Program
Legal Assistance Plan
Onsite Emotional Health Counselors
Onsite Fitness Centers
Onsite Weight Watchers at Work
Paid Parental Leave
Professional and Leadership Development Programs
Service Anniversary Awards
Annual health Evaluation and Health Coaching
Critical Illness Insurance
Health Savings Account, Health Reimbursement Account and Flexible Spending Accounts
Health, Vision and Dental Insurance
Life and Accident Insurance
Long-term and Short-term Disability Insurance
Onsite Health Services Center with Nurse Practitioner
401(k) Savings Plan with Fixed and Matching Contributions
Employee Stock Purchase Plan
“Financial Wellness for You” Learning Programs