Full-timeEstimated: $82,000 - $110,000 a year
- Analysis skills
- Microsoft Windows Server
- Software deployment
- Bachelor's degree
Full Job Description
SoHo Dragon represents an investment bank with offices in midtown Manhattan. Our client needs to hire a Windows Operations Lead for full time employment.
Interview will be a Phone Screen followed by a Face-to-Face
The Windows Operations lead is responsible for directing a staff of support engineers in the operations of all Windows systems. This role will be responsible for ensuring we meet or exceed our service levels in regards to supporting, patching and the overall maintenance of our Microsoft environment.
Bachelor’s degree in Computer Science, Engineering or relevant field.
6+ years relevant work experience.
Certifications in Microsoft technologies.
Practical experience in Powershell or python.
Automation experience in at least one configuration management and deployment tools such as Puppet or Ansible.
Exposure to Microsoft Azure or other cloud based deployments.
Advanced troubleshooting skills for Microsoft server OS, activate directory, networking, exchange and other applications that run on Windows OS.
Strong fundamental knowledge of supporting technologies, including Network, Hardware, Virtualization and other enterprise software.
Strong people management, organizational, and analytical skills.
Ability to prioritize and effectively manage multiple tasks.
Excellent written and verbal communication skills.
Must work well in a high-pressure environment and keep cool under stress.
Provide leadership and act as escalation point for a team of support engineers.
Responsible for patching of all the Microsoft systems, and ensure we follow IT standards and security policies.
Manage the Windows Support queue, and deal with escalations from both internal and external teams and act as subject matter expert in Windows OS issues.
Manage and maintain both on premise and cloud based windows servers.
Receive and respond to incoming calls, pages, and/or e-mails regarding all windows issues.
Responsible for automating manual tasks using new or existing tool sets.
Responsible for patching and updating servers to the latest patches or OS versions.
Responsible for troubleshooting application failures on Windows OS.
Manage the lifecycle of server systems from creation to sunset.
Perform root cause analysis for production incidents.
Promote a Devops culture within the bank. Driving automation and a root cause culture to improve our overall environment.
Keep system documentation and playbooks up to date and accurate.
Developing tools and processes to improve the overall user experience.