SUMMARY: Responsible for communicating goals and services of the Agency to the community. Assists potential clients with enrollment for county and state-funded attendant services. Establishes and maintains good working relationships and referral sources in the community.
Duties and Responsibilities:
- Educates and communicates goals and service offerings to the community.
- Makes in-person and telephone contacts with physicians, hospitals, health care agencies and similar organizations to apprise them of the availability of the company's services and to coordinate home care.
- Makes presentations to a wide range of organizations to educate the public about Agency's home health care services.
- Makes visits to current clients to evaluate and discuss client satisfaction with services.
- Represents the company at appropriate meetings and organizations and acts as a liaison with other service providers in the public and private sectors.
- Maintains accurate and complete records of all contacts made.
- Acts as a liaison between the Agency and Facility Discharge Planning/ Social Services Department.
- Confirms that the Agency can meet the patient's needs.
- Assists physicians, nurses, social workers, and other disciplines in establishing a home care plan prior to discharge.
- Interviews patient/ family regarding home environment, current needs, and relevant psycho-social factors.
- Makes referrals to Agency, including intake and background information, hospital course and care plan.
- Maintains liaison relationship with hospital personnel, providing information and education on home health services.
- Calls on physician offices on behalf of Agency.
- Presents Agency services and offerings to physicians and their staff.
- Picks up physician’s orders and delivers orders for signature during the referral process whenever possible.
- Actively participates in professional growth and development.
- Participates in educational programs appropriate to functions.
- Demonstrates current knowledge of home care needs of community and Agency's services.
- Participate in the Quality Assessment and Improvement program.
- Fulfills additional performance and responsibilities as assigned and as necessary.
Qualifications and Experience:
- Exceptional written and verbal communication skills
- Ability to maintain composure and professionalism in stressful situations
- Solid work experience with the ability to provide outstanding professional references
- Strong business acumen
- Sincere compassion for the geriatric & disabled population
- Strong sense of urgency to meet client staffing deadlines
- Proficiency in Microsoft Office
- Ability to multitask and re-organize daily tasks to meet business and client needs
Education:
- Minimum High School / G.E.D.
Language skills:
- Bilingual preferred: Spanish and English
- Basic computer skills preferred.
Licenses:
- Valid State Driver’s License with good driving record.
Physical Requirements:
- Ability to lift 35 - 45 pounds.
- Use hands to grip or feel.
- Reach with hands and arms.
- Occasionally required to bend, stoop and kneel.
- Frequently required to stand on one’s feet for a long period of time.
- Ability to deal effectively with stress.
Working Conditions:
- Works in office areas as well as in client homes and in assisted and independent living facilities. Interacts with clients, family members, staff, visitors, government agencies/personnel, etc., under all conditions/circumstances.
- Is subject to hostile and emotionally upset clients, family members, staff, visitors, etc. under all conditions/circumstances.
- May be exposed to infectious waste, diseases, conditions, etc.
- 50% travel required.
- Risk level- Low
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- Marketing: 1 year (Required)
Language:
License/Certification:
- Driver's License (Required)
Work Location: In person
