Technical Program Manager, Incident Management, G Suite

Google - Sunnyvale, CA (30+ days ago)4.3

Full-timeEstimated: $120,000 - $150,000 a year

EducationSkills
Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.

As a Technical Program Manager for G Suite Incident Management, you will be a trust anchor for our customers. You will be part of a team of professionals working with Apps Engineers and key partners in Search, Android, and Cloud (among others), focused on incident prevention strategies. Through applying technical and operational excellence to manage the investigation, you will ensure a swift and solid closure for resolution of reported incidents. You will shape the processes and tools for Apps-specific incident management, while maintaining a super-strong culture of trust, respect, and collaboration. You will be central to ensuring that Gmail, Drive, Docs, Calendar, and more will remain as the most innovative, useful, and, trusted guardians of user data in the world.

Google is and always will be an engineering company. We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on millions, if not billions, of users. At Google, engineers not only revolutionize search, they routinely work on massive scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From Google Ads to Chrome, Android to YouTube, Social to Local, Google engineers are changing the world one technological achievement after another.

Responsibilities
Organize and lead Response team for Apps related Incidents with the utmost respect for our users’ data always.
Collaborate closely with Apps Engineering to prevent incidents and to improve product process and related policy decisions.
Qualifications

Minimum qualifications:
Bachelor's degree or equivalent practical experience.
5 years of experience in program management or operations management in a technology industry.
3 years experience in Privacy, Security, or Tech Support.

Preferred qualifications:
Experience in drafting and approving communications.
Experience with public-facing commitments with customers.
Ability to influence Engineering and Product Management teams to improve product features and the maintenance of a product offering by identifying problems, suggesting solutions, and driving implementation of fixes or features.
Ability to manage complex and cross-functional projects and to apply your skills in a data-driven environment.
Exceptional cross-functional communication with Product teams.
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