Provider Schedule Coordinator

DaVita Medical Group - Santa Ana, CA3.3

Responsible for maintaining the IDX appointment scheduling application for the region with minimal supervision and ensuring accuracy of all existing appointment schedules.

Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Develops, maintains and ensures the accuracy of templates and master schedule for providers.
Troubleshoots problems related to the scheduling system.
Freezes/thaws schedules (blocks off or unblocks periods of time on providers’ schedules).
Assures that all request for time off and master schedule change forms are completed appropriately.
Edits templates/master schedules for approved time off requests according to the schedule change form.
Prints and forwards the “bumped” patient list to the appropriate department or facility and follows up with telephone calls.
Develops on-call schedules for the region according to the regional policies and procedures.
Provides timely communication to the health centers/departments within the region.
Adheres to Universal Precautions at all times.
Adheres to safety policies and procedures at all times.
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Performs additional duties as assigned.

High school diploma, G.E.D. or equivalent. Includes special certification required for specific jobs.

Over 1 year and up to and including 3 years of experience.

1 year experience in the medical field.

Computer literate.
Microsoft Office applications skills.
Keyboard skills of 25 wpm.
Detailed knowledge of the IDX appointment scheduling application.
Problem-solving skills.
Detail oriented.
Ability to work independently.
What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)

Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.