Animal Care Associate
The Animal Care Associate is the key component by which all animal care and support services within the
scope of the shelter operations are provided. The tasks carried out by the Associates require a wide
range of skills and are demanding both physically and emotionally. The Associate, in unison with other
employees and volunteers, carries out the day-to-day services. This position reports the Director of
Animal Welfare, with accountability to the Animal Welfare Supervisors and Senior Animal Care Associates.
Work Responsibilities & Tasks
Animal Care – Achieve the Five Freedoms for Animals by providing for proper animal care and being
attentive to each animal’s behavior and health. Tasks and duties include, but are not limited to feeding,
grooming, providing exercise and training; physical contact, medical support care and maintaining clean
living spaces where the animals are housed.
Sanitation - Cleaning and sanitation of kennels, cages, equipment and shelter facility on an on-going
basis. Cleaning is of primary concern and should be done with and understanding of the relationship
between animal health and proper sanitation.
Adoption - Provide adoption counseling services to prospective adopters. This includes adoption
applicant survey, determining if adoption criteria have been met, assisting adopters in identifying their
companion animal needs, assisting with the selection of animals and reviewing adoption information.
Animal Evaluation & Support - Interview clients to acquire animal history information including
health, behavior, training, and other important information. Follow procedures and guidelines relating to
evaluation of animals. Work with animals to further test and determine adoptability and safety. Must be
able to detect, recognize and communicate animal behavior that is potentially dangerous.
Community Education – Present MHHS to the public in a professional manner forwarding its mission,
goals, and objectives. Represent the organization as a professionally run and ethical organization based
on the values of the mission and stated positions. This may be accomplished through giving tours,
presentations, at events, and other such activities of the organization.
Safety - Follows all safety guidelines to ensure a safe work environment. Takes immediate action to
address any safety concern or noncompliance of safety rules that could put an employee, volunteer,
client, animal or the organization at risk.
The Animal Care Associate position calls for a wide range of skills and flexibility in order to carry out the
duties of the position. Because of the demands placed upon the Associate at different times, it will be
essential to understand procedures and objectives well enough to carry out duties without a high degree
Working with other staff, the general public, volunteers, veterinarians, and other professionals is essential
in order to deliver the services of the organization. While a high priority is the care of the animals,
effective interaction with the public is required.
The Animal Care Associates are a critical component of the work force. Associates will be asked to
contribute to the organization and management of the shelter operation. The management team and
assigned supervisors will provide overall supervision of the Animal Care Associate position.
Performs other duties as assigned including but not limited to:
1) Promotes communication and cooperation between MHHS’s departments.
2) Performs other duties and special projects as assigned
3) Maintains cleaning equipment, tools and appliances
Work is performed in an animal shelter with exposure to animals, including some with
questionable health and temperament concerns, high noise levels, zoonotic diseases, and
cleaning agents. The person in this position needs to constantly move about the shelter to
provide care to our shelter animals. Occasionally operates a computer and other office
equipment (i.e. calculator, copier, and printer). Positions self to handle animals of all sizes in a
variety of areas and positions (low cages, high cages, on tables, on the floor, in vehicles, etc.).
Frequently positions self to perform shelter and animal cleaning functions. Standing on feet for
8-10 hours per day with walking.
Frequently moves animals (i.e. through the shelter on leash or using other safe restraint and
animal handling equipment, into and out of cages in the shelter, into and out of shelter
vehicles, onto and off of exam tables). Must be able to lift 50lbs. Must be able to modify work
schedule to meet MHHS’s operational needs.
High school diploma or equivalent and a valid NYS driver’s license with insurable driving record.
A positive attitude, love of pets and appreciation of people. No allergies to animals.
Knowledge, Skills & Abilities:
Experience in animal care with the feeding, health care and husbandry of animals is helpful.
Highly motivated, out-going, and polite with a professional demeanor, both in person and on
the phone. A team player, able to work in a fast-pace environment and handle several tasks at
once. Knowledge of animal breeds and behavior helpful. Basic computer skills in a Windows