Quality Assurance Officer - Hyatt Carmel Highlands Inn

Hyatt - Carmel-by-the-Sea, CA4.1

Come join our team!

Hyatt Vacation Ownership (HVO) has been developing, marketing, and managing shared ownership resorts in diverse vacation destinations since 1994. Headquartered in St. Petersburg, Florida, HVO operates Hyatt Residence Club (HRC), a flexible points-based program with more than 30,000 members who have access to 16 HRC resorts, along with hundreds of Hyatt hotels and resorts worldwide via the popular Hyatt Gold Passport guest loyalty program. HRC members also have exchange privileges through Interval International’s network of approximately 3,000 other resorts in more than 80 countries, as well as additional benefits and services. HVO is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences. ILG and its subsidiaries independently own and manage the Hyatt Residence Club program and use the Hyatt Vacation Ownership name and other Hyatt marks under license from affiliates of Hyatt Hotels Corporation. www.HyattResidenceClub.com.

Job Description

At Hyatt Residence Club, The Quality Assurance Officer is a collaborative team member who is responsible to provide assistance to the Sales department and the Document Origination department by accurately and efficiently confirming vacation ownership purchase contracts. This includes ensuring the ownership agreements are executed properly and within the established resort goal and company financial and sale guidelines. Additional responsibilities include providing the customer with a branded purchasing experience, assisting management with continually improving the working environment and procedural processes to achieve higher levels of quality performance.


  • Sustain a professional demeanor at all times
  • High level of attention to detail
  • Oversee day to day interactions between sales and document origination staff to maintain
cohesion and professional discourse

  • Ability to successfully and simultaneously manage multiple tasks and work with minimal

  • Adhere to the principles of applicable data protection and privacy laws; not limited to
complying with the Payment Card Industry (PCI) Data Security Standard and the Fair Credit

Reporting Act

  • Sustain current and maintain a high level of understanding on internal business guidelines,
process and products


  • Excellent understanding of ALL contract types
Corporations and Partnerships
Access Conversions
Upgrades (Site, Regional and Cross Regional)
  • Maintain Sales submittal process for accuracy and safe guard client security initiatives
  • Superior knowledge on our products and services
On-Site Resort Product
Off-Site Resort Product
Hyatt Residency Club
World of Hyatt Program
External Exchange Company
  • Sound Communication in all facets
Body Language-non-verbal
  • Systematically analyze existing work processes and propose more efficient methodologies to increase efficiencies
  • Perform Opening and End of Day Closing Process

  • California real-estate license – must have a California notary or able to attain a California notary within 60 days
  • Organizational, time management and proven analytical and numerical skills
  • Minimum of two (2) years progressive experience at a globally branded organization with
strong customer service practices

  • Title closing experiences a plus
  • Prior banking background a plus
  • Bilingual a plus
  • Prior Internal Sales presentation, Timeshare and/or Real Estate Background
  • Excellent oral and written communication skills; In-depth knowledge of vacation ownership terminology and universal practices
  • Ability to organize and prioritize daily work, including tracking and managing numerous and varied tasks
  • Computer proficient in utilizing Microsoft Office Software
Diversity Commitment

We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better – a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.