CUSTOMER SERVICE REPRESENTATIVE I - 73004753

The State of Florida - Holiday, FL

Full-time
Requisition No: 87422

Agency: Department of Revenue

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73004753

Position Number: 73004753

Salary: $2,327.17 - $2,817.34 / month

Posting Closing Date: 11/15/2019

This is an Internal Program Opportunity only.

JOB SUMMARY: This is a Revenue Specialist III - Customer Service Representative I position in the Department of Revenue’s Child Support Program Customer Service Delivery Team in the Holiday Service Center. Job duties revolve around providing quality customer service, safeguarding confidential information and using the Child Support system to work assigned tasks related to Child Support Program services. This includes: responding to multiple lobby queues based on customer inquiries from citizens without a case, parents due support and parents who owe support, collecting and reviewing documents pertaining to child support cases or activities to ensure they are accurate and logging customers into the Child Support system and update the system while conducting face-to-face interviews. They will also directly handle escalated customer inquiries and concerns, assess cases, review supporting documentation and take the next appropriate step. Contact business partners to confirm and gather information and review and update critical data fields. In addition, this role requires knowledge of multiple child support processes to complete activities associated with serving Child Support customers.

MINIMUM JOB REQUIREMENTS:
EDUCATION AND EXPERIENCE:
Currently employed with the Florida Department of Revenue in the Child Support Program
Currently a Revenue Specialist III
Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers)
SCREENING DISCLAIMER: Responses to qualifying questions must be verifiable by skills and/or experiences stated on the candidate profile and/or resume.

NOTE: May require you to work outside your regular work schedule

APPLICANT POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

WHERE TO APPLY: All applicants must apply online at: https://jobs.MyFlorida.com. If you experience problems applying online, please call the People First Service Center at 1-877-562-7287 for assistance.

CONTACT INFORMATION: Karen McDonald, 727-588-4099, karen.mcdonald@revenue.com

The Department of Revenue is a Family and Medical Leave Act (FMLA) covered employer. For more information review the Employee Rights Under the Family and Medical Leave Act here.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Tampa