CIMD – Consumer Wealth Management – UX Researcher – Analyst/Associate – New York City

Goldman Sachs - New York, NY4.0

Full-timeEstimated: $92,000 - $120,000 a year
EducationSkills
MORE ABOUT THIS JOB
CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)

The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

CONSUMER

Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm’s digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.

RESPONSIBILITIES AND QUALIFICATIONS
Your Impact

Do you love to delight customers? Help us grow one of the most exciting new brands in consumer digital finance.

As UX Researcher you will combine your analytical and intuitive skills to help answer challenging design and user experience questions.

You will work with product managers, designers and colleagues in Technology to create best-in-class digital experiences for our existing Marcus by Goldman Sachs products and help launch new products on the roadmap.

You will work with other members of the Consumer Insights team to collaborate on other qualitative and quantitative primary research projects focused on our new Consumer Wealth Management business, as well as working across our other existing products.

This position reports to the VP of Consumer Insights and sits within the Brand and Marketing Communication team.

Responsibilities

Plan, design, set-up and conduct usability and other user-testing sessions on a regular basis with Marcus customers and prospects
Develop recruiting and screening guidelines and procedures to set up an ongoing user testing framework for Marcus
Manage remote user testing studies, both those conducted by you as well as advise and oversee those conducted by other team members
Translate findings from research into concise, actionable insights that product and design can begin working on immediately
Advocate for “voice of the consumer” in product and design planning and brainstorming sessions
Qualifications

You will have at least 2+ years of experience conducting usability, UX and other qualitative research (e.g., in-person, remote and in-depth interviews and focus groups)
You will demonstrate excellent interviewing/moderating skills, with the natural ability to connect and establish rapport with different personalities (both respondents and co-workers)
You will be intuitive, creative and analytical, with an understanding of a variety of market research methods (i.e., survey design, focus groups, etc.)
Experience working in digital or personal finance and/or mobile apps will be highly beneficial
College degree in Psychology or Human Factors a plus
Experience moderating/running remote usability studies using platforms such as UserTesting.com, UserZoom
Knowledge of Qualtrics a plus
What’s in it for you?

This role offers the excitement and culture of a “startup” within the FinTech Industry, along with the stability, brand and financial backing of a 150 year old financial institution.

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

ABOUT GOLDMAN SACHS
The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.