Full Job Description
We're hiring a Technical Service Manager who will report to the Global Technology Services Manager. As a Technical Service Manager, you will maintain Grace's technical relationships with customers through frequent direct contact and service delivery that helps increase profits and work closely with sales managers, Corporate Account Managers, R&D and new business development in identifying, developing and achieving business objectives in the region.
Serve as the technical expert to Grace customers by troubleshooting technical issues at the customer site, demonstrating Grace product capabilities, recommending solutions and serving as the Grace representative in technical proposals to the customers.
Manage and maintain Grace technical relationships with customers through frequent direct contact and service delivery that helps increase profits.
Work closely with other functions in Grace (mainly R&D, Marketing and Technology Managers) to deliver Grace’s full portfolio of products and services.
Support sales and marketing in identifying the competitive advantages, benchmarking, marketing effort and market segmentation of the business.
Provide innovative ideas to strengthen sales in existing polyolefin markets and open new applications. This includes use of existing and new products for both new markets and established markets. Manage the trial cycle.
Understand customer application and advice the customer about pilot and commercial trials during the pretrial, actual trial and post-trial analysis to demonstrate our product and to achieve the performance targets that they have; Provide on-site and remote support during customer trials to assist customers in achieving maximum benefit from Grace products.
Maintain broad based technical and economic knowledge of the Polyolefins business including Global sharing of key learning.
Ability to travel 40-50% mainly in the N. & S. America region
BS Chemical Engineering or equivalent technology degree with relevant experience
Knowledge of chemistry and catalytic familiarity
5+ years in catalyst field, preferably in prior Tech Service role, operating plan environment, and/or in some form of chemical process enviornment
Strong relationship building with sales; prior customer interface experience to include field tech service experience
Experience in working across regions for a global company
Ability to present to customers effectively and manage multiple projects
Strong technical skills and ability to apply skills in practical manner to solve customer problems/issues; experience with commercial reactors and operations
Prior experience in relevant Polyolefin (Polyethylene and/or Polypropylene) catalyst field