Full Job Description
Requisition No: 183868
Agency: Department of Health
Working Title: HEALTH SUPPORT SPECIALIST - 64004446
Position Number: 64004446
Posting Closing Date: 06/05/2020
FLORIDA DEPARTMENT OF HEALTH – HILLSBOROUGH COUNTY
NUTRITION/WIC DIVISION – HEALTH SUPPORT SPECIALIST
9827 Sheldon Road, Tampa, FL 33635
HEALTH SUPPORT SPECIALIST
Thank you for your interest in career opportunities with the Florida Department of Health - Hillsborough County. If you're looking to build a great career in public health - you've come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join this team and make the Florida Department of Health - Hillsborough County your employer of choice.
The Department of Health’s mission is to protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts.
The Florida Department of Health is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.
Health Support Specialist
This entry level administrative position is responsible for dealing directly with the public, answering client questions. This position will determine program eligibility for the Women, Infant, and Children (WIC) program, enters client information into a computer data base, loads EBT benefits, and preforms anthropometric and hematological measurements. Strong communication skills are a must, as this position is required to provide program information and explain policies. This position may also be required to schedule/reschedule appointments. Applicant should be detailed-oriented. Training Certification is required for this position and must be obtained within 6 months of hire. All trainings required by the Florida Department of Health and/or WIC must be completed within the established timeframe.
Inputs accurate client data into the FL-WiSE system to determine program eligibility.
Collects and assesses personal data and demographics on applicants/clients and household members at each visit.
Assess Medicaid Eligibility Status in FMMIS database.
Provides voter registration information to clients and assists with completing the voter registration form.
Assesses immunization status at certification and recertification by accessing the Florida Shots database.
Provides the How WIC Works pamphlet to all new clients or clients changing client type.
Provides and explains the WIC Rights and Obligations handout.
Sets up new EBT card and assists client with adding the pin number.
Issues WIC benefits. Instruct participants on WIC benefits, use of benefits and program rights and obligations.
Provides client with VOC card and shopping list at each issuance.
Schedules/reschedules appropriate appointments for current and potential WIC clients.
Provides customer satisfaction surveys as directed to assist in achieving 1% of clinic caseload.
Collects anthropometric data by conducting height/stature and weight measurements.
Sets up area with necessary equipment needed to perform hemoglobin measurements.
Performs fingers sticks to assess hemoglobin levels of WIC participants.
Maintains the cleanliness of the Hemocue machine by cleaning at least once daily.
Verifies immunization records at certification and mid-certification.
Provides immunization education.
Required Knowledge, Skills & Abilities:
Effective verbal and written communications skills. Knowledge of how to interpret and apply local, state, and federal program policies and procedures. Ability to use computer, fax machine, copier, telephone. Computer skills: thorough knowledge, skills and ability to use Excel, Word, Outlook, FL-WiSE.
3 years of customer service experience in fast paced environment
1 year of experience in data entry
1 year of experience in a fast-paced office/clinic environment providing office administrative support (e.g., client registration, answering telephones, data entry)
Willing to learn how to perform height and weight measurements on infants, children and adults.
Willing to learn how to perform hematological measurements (finger prick)
Ability to lift and transfer 30lbs
Bilingual, Spanish and English
Department of Health Career Service employees enjoy the following benefits:
State of Florida Retirement package - 3% employee contribution required
9 Annual paid holidays
Ability to earn 104 hours of paid Annual Leave (annually)
Ability to earn 104 Hours of paid Sick Leave (annually)
Health insurance for individual or family coverage - State pays 80% of premium
Life insurance – State pays 100% of premium
Additional supplemental insurances available such as dental, disability, etc.
Tax Deferred Medical and Child Care Reimbursement Accounts available
Tuition waivers to attend State Universities/Community Colleges
Public Service and Nurse’s Forgiveness Program
Additional benefits information can be found under the employment section of http://hillsborough.floridahealth.gov/about-us/careers.html
Important Notices- Please be advised:
***Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. Please review your resume and application thoroughly.
When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month and year) identifying company name or if unemployed. Incomplete applications/resumes will not be considered.
The application includes background information questions. A “yes” answer to these questions will not automatically bar you from employment. The nature, job-relatedness, severity, and date of the offence in relation to the position you are applying are considered. Please make sure all questions are answered thoroughly.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
Current State Employees - Salary for current employees is based on employee’s current payband/ paygrade. Salary for promotions will be based on budget availability and Senior Management Team approval.
Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, visit http://www.sss.gov.
This position requires a security background check and/or drug screening and participation in direct deposit.
Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Veteran Information: Certain veterans and spouses of veterans receive preference in employment by the state (applies only to positions within the Career Service).
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Nearest Major Market: Tampa