- ISO 27001
- Communication Skills
Encompass is a global technology services company focused on supporting broadcast, cable and digital leaders. We design, implement and operate reliable video solutions that capture, process and deliver our clients’ video content from any source, in any format, to any destination in the most efficient manner possible.
Role Responsibilities:Administration of IT Networking systems and services:
Global IP routing and switching infrastructure
Global wireless infrastructure
Global Firewalls and security controls
VoIP Phone System (Cisco)
Networking service monitoring, alerting and issue resolution
Troubleshooting and incident response
Serve as escalation contact for all Networking related issues.
Meet and exceed service SLA’s.
Perform as a hands-on Subject Matter Expert, with the skills, experience and desire to support multiple complex operations and perform problem-resolution and prioritization.
Sharing of 24x7 responsibility for integrity of IT Networking infrastructure.
Test and evaluate Networking systems to isolate problems and improve performance.
Create and maintain proper documentation and change management.
Stay knowledgeable about related IT technology, advise and suggest alternate solutions and contribute to strategic road mapping for technology upgrading and adoption.
All other responsibilities as assigned.
Individual must have solid experience with global, multi-path IP network.
The individual must be able to maintain strong levels of customer support in a complex environment.
This must be an energetic individual, who welcomes challenge and is able to work in a fast-moving, quick response, demanding, flexible environment, with limited day-to-day supervision.
The individual must be able to demonstrate excellent verbal and written communication skills and be able to build and maintain effective business relationships.
Structured analysis and problem solving skills.
The individual must be flexible, willing to accept business and technology change. He or she must be a team player, capable of independent work, study and analysis. The individual must be a self-starter, assertive and self-confident.
Working (hands on) knowledge and administration experience in the below areas:
Cisco switches, routers, firewalls and wireless controllers
Palo Alto Firewalls: VPN, content filtering, SSL decrypt,
Cisco CUCM Unified Voice services: CCM, Unity and CCX
Layer 2/3 networking, sub-netting,
HSRP, port trunking, spanning tree, VTP, VRF, Wireless, load balancers
OSPF and BGP routing protocols
SIP voice trunking, codecs, security
Log collection and analysis tools
NetFlow and WireShark analysis
Network Access Controls: 802.1x
Microsoft services such as : Active Directory, DNS, DHCP
ISO 27001/2 framework
Education and/or Certifications:
Cisco CCNP certification
Encompass, a leader in digital media services, owns and operates state-of-the-art, broadcast facilities throughout the United States, Latin America, United Kingdom and Asia. The company’s mission-critical, media services provide broadcasters, cable networks, corporations and government entities with customized solutions for the management and distribution of content.
Encompass Digital Media is an Affirmative Action and Equal Opportunity Employer. M/F/Disability/Veteran