Full Job Description
We are seeking an Audio Visual (A/V) Support Service Desk Technician to support our Justice Programs team in Washington, DC. In this position, you will support the A/V Engineering and Installation Team maintaining and troubleshooting A/V display and A/V management systems for defined single- and multi-room areas as well as for single and multiple sites.
The A/V Support Helpdesk Technician will install A/V systems, troubleshoot A/V systems and components, and performing other lifecycle support activities in accordance with customer standards. The A/V Support Service Desk Technician will . Requirements to perform the work apply to both unclassified and classified processing environments up to and including the SCI level.
Responsibilities for the A/V Support Service Desk Technician include, but are not limited to:
Supporting A/V systems, including familiarity with foundation technologies, networking, server, operating systems, and terminology.
Interaction with other vendors in a professional manner to support demonstrations, meetings, and other technical venues as requested to meet meeting or venue objectives.
Perform site surveys in support of new A/V system installations.
Coordinate and perform on-site assessments of existing A/V systems to verify configurations, support documentation, available resources, and environment constraints.
Deploy systems that comply with established customer and other industry best practices.
Repair or replace A/V systems and provide support for installing systems as required.
Troubleshoot A/V systems and provide support for continuous operation of A/V systems as required.
Review, update, and manage information in standard repositories. Information repositories may include, but are not limited to, property management, standard product lists, and SharePoint lists.
Top Secret clearance required.
Minimum/General Experience: Must have at least 3 years’ related experience in service desk, network, or A/V support. An Associate degree is desired. Also requires knowledge of the principles, methods, and techniques used in network troubleshooting and support as well as modems, data scopes, patch panels, concentrators, associated terminals, and network management software. Knowledge of Creston is a plus.
Resource must hold clearance at Top Secret level.