The Mgr. Application Development & Support will be responsible for managing and leading a team of Application Engineers who support PTC Systems. Current team size is eight and growing. Within the team, there are four main application areas that could benefit from team collaboration and resource management.
Provide Leadership to the Application Engineer technical team, leading collaboration, common practices, sharing of knowledge and cross training
Review Technology decisions and asses risk, impact and benefit to the PTC Applications
Ensure project work is managed within the appropriate process, controls and standards.
Manage the application software promotion process (where needed)
Understand vendor application offerings in order to manage the team within the structure of delivery
Ensure appropriate tools and processes are in place for Custom Development and support of Third Party Vendor Applications
Collaborate with the PTC Project Managers to understand priorities and project needs
Manages resource workloads and priorities for Application Engineer team members
Engage in complex problem troubleshooting of PTC Systems
Ensure Production Support on-call is planned and effective and resolution is reached on incidents within the proscribed KCS service level agreement structure
Prepare appropriate documentation as needed
Prepare executive update and status as needed
Detailed knowledge of PTC delivery plan as to best direct team activities Basic Qualifications:
Bachelor's degree from four-year College or university
7 year(s) - Experience in Information Technology application development
5 year(s) - Supervision or management of software development professionals or equivalent combination of education and experience
Advanced knowledge and experience working within the Software Development Lifecycle
Excellent communication skills (written and oral) and ability to partner with other team members of all levels.
Advanced knowledge of Microsoft Office products such as Word, Excel, Visio, Power Point, etc.
Working, hands-on knowledge of SQL database (backups, data schema, data analysis)
Working, hands-on knowledge of system log analysis
Working knowledge of LINUX and Windows platforms
Previous Railroad Experience a plus
Previous PTC Systems Experience a plus
Previous experience as an Application Architect a plus
Normal business hours with on-call rotation duties possible. Longer hours may be expected during PTC implementation including weekends and nights.
Eamon Leonard of Ingenium Solutions at Eamon.leonard@INGtalent.com.