Operations Manager

Morneau Shepell - Pittsburgh, PA3.1

Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of our 4,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 20,000 workplaces.

Operations Manager

Pittsburgh, PA

Permanent Full-time

Morneau Shepell is a multinational company, leading the way in consulting and outsourcing by taking an integrative approach to health, benefits, retirement, and employee assistance needs. For nearly 50 years, we have helped organizations support their financial security, well-being, and engagement of employees. From our outsourcing abilities through our call centers, to our technology platforms we deliver through SaaS, we aid companies to bring the best to their people. With our 3,500 employees across both the United State and Canada, we work together as our company’s growth in both countries continues to exceed our expectations.

Reporting to the Director of Operations, the Operations Manager will be responsible for managing the operations function for a Health and Welfare Benefits Organization.

Responsibilities of an Operations Manager include the following:

Identify and refine best practices for the operations team
Design and implement a model that delivers a superior customer experience while achieving operational efficiency
Measure and improve team performance based on performance metrics
Collaborate in the development of operational technology and creation of productivity tools
Train and update the team on sales, service, operating systems and ongoing insurance laws and regulations
Develop and coordinate incentive, recognition and motivation programs to optimize performance
Manages the relationship between clients, administrators, insurance providers, and analysts
Reports to Senior Leaders regarding operational statistics
Participates in internal and external meetings
Perform regular internal monitoring/training sessions
Ensure quality assurance goals are met and provide recommendations to meet changing customer needs

Succeeding as an Operations Manager will require the following core qualifications and skills:

5+ years of management experience in operations environment
Bachelor’s degree required
Travel 10%
Detail-oriented, with strong analytical skills
Exceptional customer focus and professionalism
Excellent written and verbal communication skills
Dedicated team player that demonstrates initiative, independence and good judgment
Excellent time management skills and the ability to manage multiple assignments
Proficient in MS Office



Job Grade: MS5

Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.