Customer Service Specialist

Reliable Respiratory - Norwood, MA3.6

Full-time$16 - $17 an hour
Equal Opportunity Employer/Disability/Veterans

Reliable Respiratory has an exciting opening for a Customer Service Specialist in our Norwood, MA office!

At Reliable Respiratory, we provide the highest quality Medical Durable Equipment, along with professional, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best airway management care possible for sleep apnea and asthma.

The Customer Service Compliance Specialist facilitates patients and referring physicians in satisfying insurance coverage requirements for sleep therapy devices and supplies.

This is a full-time entry level position and it is a great opportunity to gain experience in the health care field!

Duties and Responsibilities

Processes warranty exchanges, manages compliance requests from referring providers, notifies referrers and patients of compliance issues
Troubleshoots equipment issues with patients; triages issues to therapists as needed
Handles incoming communications from customers and referrers in a timely, professional and friendly manner
Verifies patient demographic information, insurance coverage and authorization, and benefit information, updating as needed
Complies with all policies and procedures established by the company and the company's regulatory bodies
Basic Qualifications

18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
High School diploma or equivalent required
At least 1 year of customer service experience
Required Skills

Effective and professional verbal and written communication abilities
Professional computer experience especially Microsoft Office Suite
Ability to work independently to investigate and make decisions
Strong attention to detail
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Bilingual in English and Spanish preferred