Library Assistant III

TUFTS University - Medford, MA4.1

Full-timeEstimated: $29,000 - $38,000 a year
This position's schedule is Sunday - Thursday, 5:15pm - 1:15am.

Tisch Library is a student-centered research library, dedicated to the support of teaching, learning, and scholarship in Tufts’ School of Arts & Sciences and School of Engineering. We provide collections, subject expertise, and technology-rich research and learning environments, with a variety of services and programs to meet the information needs of our students, faculty, and staff. The Access Services Department ensures timely and effective access to library collections, facilities and services, managing circulation, reserves, basic reference, interlibrary loan, stack management, printing and scanning.

The Information Desk in Access Services is the frontline service point in Tisch Library. We provide a welcoming, inclusive environment for our patrons, with collaborative staff committed to teamwork. Reporting to the Team Lead for Frontline Services, Library Assistants answer patron questions in person and via e-mail, telephone, and chat, and make timely and effective referrals to specialist librarians, other library departments, and services across campus. We seek candidates who are excited to work in a university library with a community of students and faculty who are diverse in every way.

Provide frontline services to students, faculty and staff, responding to inquiries, resolving problems or making appropriate referrals.
Provide guidance and support for student staff working the front desk. Oversee workflow and project assignments for student staff checking in materials, shelving reserves and holds, performing scheduled building counts, and assisting with closing routine.
Open the library at the start of the morning shift; close and secure the library at the end of the evening shift; (as scheduled).
Create and maintain user communication across various media including web content, email, signage, university channels such as Jumbo Digest, and social media.
Create and maintain department documentation.
Monitor security issues; engage TUPD support as needed.
Process materials per established workflow (new books, holds, recalls, other).


Basic Requirements:
Demonstrated commitment and success in a customer service environment.
Strong written and interpersonal communication skills.
Attention to detail.
Experience with and aptitude for using technology.
Associate’s degree or equivalent.

Preferred Qualifications:
Familiarity with integrated library management systems and discovery tools, such as Alma and Primo.
Experience in a higher education environment.
Bachelor’s degree or equivalent.

Special Work Schedule Requirements:
Sunday to Thursday, 5:15 p.m.-1:15 a.m.

An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.

Equal Opportunity Employer – minority/females/veterans/disability/sexual orientation/gender identity.

Primary Location: United States-Massachusetts-Medford/Somerville
Job: Library
Organization: Tisch Library
Employee Status: Regular

Schedule: Full-time
Job Posting: Jul 1, 2019, 9:47:32 AM