- Analysis Skills
- Guest Services
- Supervising Experience
Assistant General Manager
Revenue Audit Manager, Cage Manager, and Soft Count/Drop Supervisor
Management responsibility for Revenue Audit, Drop/Count, and Cage; ensures each department has adequate equipment, training, and support needed to operate effectively and efficiently.
Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
Ensures and maintains a system of internal controls for all Cage, Drop/Count, Revenue Audit and administrative controls as related to employees, policies and procedures, NIGC MICS, TICS, and Tribal Gaming Regulatory Office.
Contributes to departmental effectiveness by identifying short-term and long-range issues and goals, recommending courses of actions, and implementing directives.
Fully responsible for all activities of the Cage, Drop/Count, and Revenue Audit.
Ensures adequate coverage for Cage, Drop/Count, Revenue Audit; oversees the supervision of staff, including work allocation, scheduling, training, and problem resolution.
On a monthly basis, perform a financial statement review for Cage, Drop/Count, and Revenue Audit departments. The financial statement review will compare actual general ledger balances to budget on a Month-to-Date, Year-To-Date, and Prior Year basis. All variances will be investigated and appropriately communicated based on the materiality. Any errors will be directed to Tribal Accounting for adjusting journal entries.
Assists the Tribal Accounting department in coordinating activities with external and internal auditors, as needed; ensures all requested financial close and tax related information is done accurately and timely.
Ensures all equipment is operating effectively and efficiently; coordinates solutions to maintain or repair any equipment failures as necessary; reviews technological advances and recommends new equipment, hardware, and software.
Conducts annual department evaluation and assessments of department components and staff according to established policies, procedures, and regulations for the Cage, Revenue Audit and the Drop/Count Team.
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the General Manager.
Perform other duties as assigned.
Minimum Requirements to Qualifications:
Bachelor's degree in Accounting or a related field.
Minimum of five (5) years accounting experience required.
Minimum of three (3) years supervisory experience required.
Minimum of three (3) years casino experience required.
Knowledge of Generally Accepted Accounting Principles.
Strong communication skills in English, both written and oral. Spanish or other language skills a plus.
Must have a stable employment history.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
Ability to work under pressure in a fast paced, stressful environment.
Ability to meet multiple deadlines and multi-task.
Ability to have strong critical thinking, analytical and guest service skills.
Must possess a positive attitude with strong organizational and leadership qualities.
Ability to add, subtract, multiply and divide in all units of measure.
Ability to define problems, collect data, establish facts and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
Ability to maintain confidentiality.
Ability to follow and comply with established Casino guest service programs.
While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
The team member must be able to concentrate for prolonged periods.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
The team member must be able to communicate effectively in person or using telecommunications equipment.
The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
Frequently lift and/or move up to 30 lbs.
Normal office setting and casino floor.
Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
Extended hours and irregular shifts may be required including nights, weekends and holidays.
Must be able to perform under pressure and work long hours under stressful conditions.
May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
Travel may be required to perform one or more essential functions of this position.
Conditions of Employment:
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.