Enjoy making life easier for your clients?
Customer Service Representative
251 Little Falls Drive, Wilmington, DE 19808
As the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. Including our own. So join us as one of our customer service professionals and we’ll make sure you have the tools and technology you need to deliver positive outcomes for your clients every time.
We are seeking a highly motivated, enthusiastic Small Business Customer Service Representative. In a call center environment, you will receive requests mostly from Customers via phone, as well as e-mail and US mail. These requests include corporate filings such as Incorporation, amendments, mergers, dissolutions, Document Retrieval, and Business License Research. You would also be responsible for following up with customers to inform them of the outcome of their request.
Our customer service interview process includes a digital interview powered by HireVue. We like digital interviews because it gives you a chance to tell your story and be more than just a piece of paper. If selected for a digital interview, you will receive an email invitation to complete the interview as well as a brief skills assessment. Please be prepared to complete this process which should take no more than 30 minutes. To learn more about digital interviewing and to help prepare for your interview, visit https://app.hirevue.com/learn-more/on-demand/.
What you’ll do for us:
Receive inbound and make outbound customer calls
Provide excellent customer service to both internal and external clients
Ability to follow up and through with all customer interactions
Respond promptly to customer inquiries over the phone or electronically
Organize the workflow to meet customers timeframes and demands
Recommend process improvements where applicable
Data entry of client information, electronic filing and retrieval of documents
Navigate quickly between multiple databases quickly and accurately
Research and analysis of legal documents
Manage customer portfolios
Maintaining and growing existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
What we’ll do for you
Empower you to find your own innovative solutions to challenges faced by some of the world’s leading companies
Give you the freedom to explore, experiment, and implement out-of-the-box ideas
Provide excellent benefits for you and your family, including 401(k) with employer match, medical insurance, paid time off, tuition reimbursement, and more
These technical skills, experience, and qualifications will provide a successful foundation for this position:
Bachelor’s degree in business, marketing, law or related field, or if no degree, 1 year of experience working in a customer service or administrative capacity
Energetic self-starter who thrives in a fast-paced, team oriented environment
The ability to multitask with a strong attention to detail and accuracy a must
Demonstrated ability to manage multiple projects simultaneously
Strong prioritization and time management skills as well as problem solving skills
Ability to work independently with a minimum amount of oversight
Strong computer skills with the ability to integrate information from multiple sources quickly and accurately
Excellent verbal and written communication skills
Why join us?
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 12 consecutive years.
We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.
CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.
We recently completed building a new headquarters that supports current and future technology initiatives through open design, sit/stand workstations, digital interface points that enhance teamwork and collaboration, and alternative work environments with wireless access throughout the campus, including at our outside work areas. It’s an exciting time for us in terms of growth and expansion.
CSC is the world’s leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.