Program Manager- Research Department on Aging

San Francisco Campus for Jewish Living/ Jewish Home - San Francisco, CA4.0

Full-timeEstimated: $88,000 - $130,000 a year

Program Manager- Research Department on Aging


The nonprofit San Francisco Campus for Jewish Living serves a significant number of patients and long-term care/skilled-nursing residents each year in its Jewish Home & Rehab Center. Non-residential care is offered through our short-term and rehabilitation services unit for patients who require specialized interdisciplinary rehabilitation to recover from surgery or an acute illness, and through our acute geriatric psychiatry hospital. As a CMS five-star rated for quality measures and staffing, and with a complement of close to 650 compassionate, experienced clinical and allied health personnel, SFCJL provides older adults with a variety of life-enriching healthcare programs and services in a welcoming, stimulating environment.

Scheduled to open in the fall of 2019, SFCJL’s transformed campus will include the new Lynne & Roy M. Frank Residences (assisted living apartments and memory care & support assisted living suites), and Byer Square, a non-residential community of programs, services, and support.


We offer benefit-eligible staff a substantial benefits package that includes medical, dental, vision, flexible spending, paid time off and various insurance packages. Eligible employees can sign up for a 403(b) with matching company contributions. We also offer a commuter check program. All staff can enjoy the discounted cafeteria lunch and use the weekday shuttle service provided to and from Glen Park BART station. A weekday off-site parking lot is available for eligible staff.

Position Overview:

The Program Manager for the SFCJL Center for Research on Aging will independently coordinate and be accountable for the overall administration of clinical studies, requiring advanced-level knowledge and skills. They will provide leadership to lower-level clinical research coordinators and/or other support personnel. This position also involves oversight and coordination of research grant programs, including program development, strategic planning, monitoring and evaluation, and synthesis and dissemination of research findings to a national and international audience.

This position is responsible for and critically important to the overall operational management of clinical research activities. It has direct responsibility for implementing a diverse portfolio of research activities for studies which may include multicenter clinical trials (both NIH and foundation sponsored), local investigator-initiated clinical trials, and/or programmatic clinical research activities, such as maintenance of a clinical database and biorepository. The Program Manager may perform expert and efficient integration of multiple complex programmatic activities, applying a sophisticated medical knowledge base, substantial leadership skills, effectively working with a variety of people at the SFCJL and institutions affiliated with the Jewish Senior Living Group (JSLG, and with people and organizational entities at UCSF (clinicians, investigators, clinical staff, administration, Internal Review Board, human resources, contracts and grants) and elsewhere (industry sponsors, coordinating centers, FDA, NIH).

Reporting to the Director SFCJL Center for Research on Aging, the Program Manager will have central responsibility for ensuring IRB approval and compliance; for contract generation, negotiation and approval (done with support of the Director), for subject recruitment, data collection, and quality assurance for a variety of study types including multicenter clinical trials, longitudinal cohort studies, local investigator-initiated studies, and biorepository efforts. The incumbent will also exercise strong administration and management leadership of clinical research, strong research coordination, and may lead experienced personnel to ensure optimal systems for efficiency, compliance, safety, financial oversight, and contractual expertise in negotiations and execution, as well as create and implement quality improvement processes. The Program Manager manages short-term and long-term strategic planning for grant-making, program evaluation, and research strategies.

Essential Functions:

Research Operations and Management:

  • Develop project plans, interview key sponsors, and deliver tangible project results.
  • Provide periodic [quarterly] status reports to project executives and coordinate documentation and archiving of project deliverables.
  • Design and perform an ad-hoc performance analysis of the projects and the project staff.
  • Perform operational reviews and design and implement workflow and controls.
  • Interview subjects for qualitative and quantitative projects; for qualitative studies, this includes the ability to conduct semi-structured interviews and focus groups; and critically evaluate participant’s responses in conjunction with the overall research study questions to tailor the interviews as necessary.
  • Implement needs assessments and recommendations for enhancements on patient coordination, data collection, data management, protocol adherence, and study collaboration.
  • Determine interest of groups in study and trial participation, assess the ability to execute protocol safely and properly (analysis of infrastructure, staff, funding needs), work with Research Services Analyst to execute an agreement, train staff, assign tasks, create documentation, and ensure local and federal research law compliance.
  • Provide ongoing staff training, ensure continued compliance, coordinate amendment updates, maintain study files, ensure audit readiness, recruit patients, and track enrollment; lead staff to ensure proper close-out of studies, discuss subjects’ options, and ensure that documentation and storage of study files meet legal requirements.
  • Ensure optimal systems are in place to ensure compliance with regulatory requirements for the safe conduct of clinical research. Ensure all IRB documents are up to date.
  • Oversee preparation of new IRB applications; arrange paperwork for renewal of existing protocols; respond to IRB requests for revisions and coordinate protocol changes with study sponsors.
  • Ensure reporting of protocol violations to study sponsors and reporting of adverse events to the IRB in a timely manner.
  • Respond to requests and reviews of studies from sponsors, study monitors, FDA, and other entities, including complex audits of study performance.
  • Longitudinal Cohort Studies and Clinical Trials:
  • Manages infrastructure before and during study execution, including database management, space allocation, equipment procurement, and specimen/sample storage and transportation; work with leadership to ensure proper execution of studies.
  • Manages activities for cohorts in various areas of studies and disciplines, and for PI-initiated studies and clinical trials in geriatrics and palliative care.
  • Collaborates with other universities, clinical entities, and the Palliative Care Research Cooperative (PCRC) to understand best practices in clinical care to address complex care in the population of aging and end-stage disease.
  • Contributes to and leads national presentations and publications based on study data collected.
  • Contributes to the development of new grant proposals
  • Program Administration:
  • Represents the research program within the SFCJL and JSLG, and with other organizations including the academic and scientific community, and community stakeholders sharing common objectives.
  • Consults with faculty and researchers on the development of proposals.

Risk Management:

  • Protects the Campus from non-compliance and potential litigation by ensuring contract compliance, meeting local and federal laws, and ensuring compliance with supervision laws; implement safeguards and proper compliance with federal and local regulations to ensure audit prevention and success.
  • Acts as regulatory authority and advisor by training and educating employees and advising leadership and PI’s.
  • Manages audits.
  • Helps institute and maintain a Quality Improvement Process.


  • Recruits and trains clinical research coordinators in collaboration with leadership.
  • Mentors clinical research coordinators and assistants, and help them successfully perform functions including recruitment, scheduling, visit management, subject characterization, and data entry.
  • Trains in federal and local research laws and guidelines.

Financial Management:

  • Oversees budgets, invoices, and reimbursements.
  • Reviews budget reports on a monthly basis.
  • Responsible for ensuring that the use of research funding complies with funding agency protocols.
  • Assists PI in grant development, with guidance on budget development.


  • BA/BS degree in social science or public health field and four or more years of relevant experience in an academic research setting and/or equivalent combination of education and experience
  • Advanced degree in related area and/or equivalent experience/training. (Ph.D.) [preferred]
  • Advanced analytic skills and knowledge of qualitative and mixed-methods analysis techniques
  • Experience training and supervising staff in research methods
  • Advanced project management skills, including for grant-funded research programs
  • Advanced knowledge of common research-specific computer application programs such as Atlas.ti, NVIVO, or Dedoose
  • Strong communication and interpersonal skills to communicate effectively, both verbally and in writing
  • Experience developing and preparing manuscripts for peer review and presenting research results in professional settings
  • Thorough knowledge of organizational or initiative processes, protocols, and procedures
  • Ability to multi-task with demanding timeframes
  • Proficiency with web-based communication tools, including WebEx, Zoom

Job Type: Full-time


  • academic research: 4 years (Required)


  • Bachelor's (Required)

Work authorization:

  • United States (Required)