Customer Center Representative- Concierge

ROSS SIMONS JEWELERS - Cranston, RI (30+ days ago)4.0

Job description

America’s Favorite Jewelry Store, Ross-Simons Jewelers, a division of Luxury Brand Holdings, is seeking an Customer Center Representative- Concierge for our Direct-to-Consumer business development supporting both sales and service from our Cranston, RI office.

Job Duties and Responsibilities:

  • Phone calls to known customers on defined campaigns, to sell our jewelry. Note- not cold calling of customers
  • Achieve targeted weekly sales quotas and customer experience metrics
  • Effectively overcome objections and successfully close sales
  • Build long-term relationships by providing exceptional customer service, and educating the customer on the value and quality of our products
  • Provide feedback and insight to all aspects of the customer experience and product offering to help build an exciting team environment and positive customer experience
  • All other duties necessary to ensure a positive and productive customer experience

Experience and Required Qualifications

  • Minimum 3 years of experience in phone sales, customer service and Customer Center environment, prefer experience within jewelry industry
  • High School Diploma or equivalent
  • Excels in a fast-paced evolving environment
  • Excellent verbal and written communication skills; able to adapt to the needs of the customer
  • Ability to close sales using a friendly, outgoing and professional approach
  • Ability to prioritize, multi-task tasks and resolve inquiries quickly
  • Ability to quickly adapt to new software applications, and experience working with Microsoft Office required (Excel/Outlook)
  • Experience selling and or working with jewelry highly desirable

What we offer:

  • Full-time employment and compensation package including base salary and bonus.
  • Market leading comprehensive benefits including medical, dental, & 401(k).
  • Paid vacation and personal time.

LBH is an Equal Opportunity Employer M/F/V/D

Job Type: Full-time


  • Sales: 3 years (Required)
  • Customer Service: 3 years (Required)


  • High school (Required)