Field Support Rep I (Merchandiser)

Redbox - Concord, NH

At Redbox we’re passionate about our products, and we LOVE our customers! Providing them with an exceptional experience is something we strive to do every day. If you share our love for customers and prefer to not be confined to a desk, you might love being a Field Support Representative. You’ll work independently throughout the day (in partnership with your manager) to ensure our customers are taken care of and company goals are met. You will have the opportunity to be the face of Redbox to our customers and will gain valuable knowledge and experience to grow your career.

In this job, you will use your personal vehicle to maintain an assigned merchandising route, assisting with the maintenance, support and upkeep of Redbox kiosks within an assigned market. You will work in an environment where route, daily tasks and weather conditions can change on a regular basis. You must also be able to store at least 50 cubic feet of company merchandise such as product boxes, marketing materials and cleaning supplies within your personal vehicle and residence.

In this job, we pay you to commute to your kiosks, so it’s important that you live within a reasonable commute from the territory you will be covering. Do you live within 10 miles of a kiosk within the following zip codes: 03301,03249,03264,03276,03246,03249,03234,03235,03222? If you are not sure, go to

Key Responsibilities

Using personal vehicle, travels to assigned kiosks and collects movies from machines. Keeps daily record of product distributed and removed from each machine (mileage reimbursement provided for miles driven for work tasks and pre-determined routes)
Follows a specifically designed daily merchandising route including regular visits to a warehouse location
Provides quality customer service through regular interaction and communication with coworkers, external customers, external contractors, store owners/managers and employees
Communicates status of kiosks and customer accounts to Regional Operations Supervisor (ROS)
Secures all Redbox merchandise and ensures kiosks are properly locked
Keeps kiosks clean and in proper working order
Loads and unloads product from automobile, residence and warehouse

Education & Experience

High school diploma or GED required
Minimum of 1 year of experience in a customer facing position required
1+ years of experience computer skills required (internet, email, and using Microsoft Word and Excel)
Minimum 1 year of merchandising or field operations experience preferred
Experience with routers, air cards, hardware/software installation, and network connectivity preferred

Knowledge, Skills & Abilities

Demonstrates strong organizational, multi-tasking and problem solving skills
Must be able to effectively communicate and collaborate with others
Ability to work independently with a high degree of self-motivation
Must be able to work in a variety of weather conditions including extreme weather
Ability to use small hand tools such as a screwdriver, pliers, cutter, or hex wrench

Other Requirements

Must have a reliable vehicle, valid driver’s license, and valid car insurance
Must have an excellent driving record
Must have the ability to store at least 50 cubic feet of company merchandise such as product boxes, marketing materials and cleaning supplies within personal vehicle and residence
Must have daily access to a computer with Internet connection in order to access route instructions and enter hours worked and use company email.

We conduct MVR, drug screen and background checks

Physical Requirements

Ability to lift and carry up to 50 lbs. frequently throughout the workday

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Redbox® is always on the lookout for innovative thinkers. If you like solving problems in new ways, if you’re passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You’ll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.

If you need an accommodation to complete our application process, please contact us at Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities
Applicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law.