Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered.
This position will remain open until filled with cutoff dates being the 15 th and the last day of the month for employment consideration.
Serves as the Front Office Assistant Manager formulates instructions and directives necessary to conduct service-oriented and cost-effective operations. Conducts reviews of guest comments, surveys, and operations to identify problems and initiates appropriate corrective action. Evaluates the success of programs based on customer satisfaction. Monitors labor, and other expenses; presents analysis to the Front Office Manager. Develops operating policies, programs and procedures for the department and submits them to the Manager for approval. Monitor and evaluates guest satisfaction to ensure that first-class hotel standards are met. Participates in regular departmental inspections and reviews; resolves guests complaints. Insures compliance with policies and procedures; provides for adequate internal controls, inventory management, and accountability for property and funds. Maintains a high quality and quantity of work output by setting the initiative for cost effective and timely productivity. Maintains a professional work environment with other hotel departments. Performs a full range of supervisor duties including developing, evaluating, and obtaining approval for staffing levels. Recommends recruitment or reassignment actions; recommends selections. Conducts performance appraisals, and submits for approval by the Manager and Director. Insures active support of diversity and equal opportunity programs. Initiates or recommends disciplinary actions; initiates recommendations for awards and pay adjustments. Insures skill level training is developed, conducted, and evaluated on an ongoing basis. Recommends employee development and training programs, work schedules, etc. Conducts skill level training.
Job family (Series)
1173 Housing Management
Conditions of Employment
Direct Deposit and Social Security Card are required upon appointment
Meet qualification/eligibility/background requirements for this position
Satisfactory completion of employment verification (E-Verify) check
One year probationary period may be required
Must be able to obtain a Tier 1 security clearance.
QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.
- Possess one year of supervisory or managerial experience in a hotel environment.
All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.
All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.
- Proficient in Microsoft Office programs (i.e Word, Excel, etc.)
- Possess knowledge and/or experience with the OPERA point of sale system
- Possess 3-5 years of hotel customer service experience
This job does not have an education qualification requirement.
Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
Please check out our application information kit to view additional information you may find useful when applying for our jobs.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
Background checks and security clearance
Drug test required
The following documents must be submitted with your application:
Our job application ( DA Form 3433 ) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
DD-214/ Statement of Service
Spouses PCS Orders, Marriage Certificate, DA3434
SF-50/ Notification of Personnel Action
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
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