Police Records Clerk

City of Phoenix - Phoenix, AZ4.3

Police Records Clerks work in a variety of locations throughout the Police Department. This position requires attention to detail, the ability to multi-task, and effective time management skill and the ability to work cooperatively with others in a team setting. Multiple positions are available:

Central Booking Detail

Responsibilities may include providing high volume customer service contact over the telephone and in-person, at times under challenging circumstances; responding to information requests from Phoenix Police and other law enforcement agencies; operating computers to perform query and data entry functions using a variety of City, statewide, and national databases (i.e., RMS, CAD, ACIC, NCIC, and ACJIS); and searching and processing criminal history records for use by the court. This is a 24/7 Operation. Shift, weekend, and holiday work are required.

Work Location: Central Booking Detail at 3443 South Central Avenue, Phoenix, AZ.

Work Shift: Determined by needs of the department.

Code Enforcement Unit

These Police Records Clerk positions are assigned to the Public Traffic Detail & Alarm Detail in the Code Enforcement Unit. It is a very fast-paced assignment that provides customer service to a heavy volume of customers either in person or on the telephone throughout the day.

The Public-Traffic Police Records Clerks responsibilities include assisting the public with records requests, fingerprints, processing traffic accident reports, and issuing oversize load permits. The Detail processes requests submitted from the media, attorneys and government agencies by reviewing reports for release and completing redactions of personal identifying information in accordance with Arizona Public Records Law, City Rules and Regulations, Police Department Operation Orders and Bureau Procedures. The Detail assists a heavy number of customers in person and by telephone.

The Alarm Detail Police Records Clerks responsibilities include assisting the public with the requirements of the Phoenix City Code on Alarm Systems by processing permit and renewal applications, notifying alarm users of false alarm activations, processing letter extracts, and processing payments. The Alarm Detail requires accurate data entry, must be able to understand and interpret the Phoenix City Code and communicate information to citizens and alarm companies. The Alarm Detail works closely with the alarm industry to help reduce the number of false alarm activations in the City of Phoenix.

Work Location: 1717 E. Grant St., Ste. 100, Phoenix, AZ.

Work Shift: Monday - Friday, 8:00 am to 5:00 pm.

This recruitment may be used by any department for any current or future vacancies over the life of the eligible list.


Revised: Recruitment will close Monday, January 15, 2019 @ 11:59 PM


$14.25 (minimum) - $20.61 (maximum) / hourly $29,640 - $42,869 annually.

A comprehensive benefits package is offered which includes traditional pension with employer and employee contributions; choice of medical HMO, PPO, or HSA plan; dental; vision; life insurance; long-term disability; 401(a) and 457 plans; medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan; bus/light rail pass; tuition reimbursement program; paid time off includes 11.5 paid holidays, 12 vacation days, and 15 sick days. For more details, visit: Unit 3 Benefits


One year of clerical experience, including experience working with computers.
Standing or sitting for extended periods of time.
An equivalent combination of related experience and education may be considered.
Positions in the Police Department must meet the polygraph and background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed at https://www.phoenix.gov/policesite/Documents/disqualifierscivilian.pdf
The City job description can be found here
PREFERRED QUALIFICATIONS – The job requirements listed above, plus:

Central Booking Detail

Ability to type at a minimum of 30 wpm.
Ability to multi task in fast-paced environment.
Willing to work in a 24/7 operation, including any shift/weekends/holidays.
Ability to operate a City vehicle in various areas within Metropolitan Phoenix to complete assigned tasks, and must possess valid driver’s license.
Experience working in a public safety environment.
Knowledge of various law enforcement databases (i.e., RMS, CAD, ACIC, NCIC, and ACJIS).
Code Enforcement Unit

Experience providing customer service in fast-paced environment over the phone and in person.
Experience in working with processing, reviewing and fulfilling records requests.
Knowledge of various law enforcement databases (i.e., RMS, CAD, ACIC, NCIC, and ACJIS).
Experience with electronic cashiering systems.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list.

YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position. The results of the resume screening process will be sent to your primary email address.


All finalists for positions are subject to a criminal background check applicable to the department or position.
For other important information related to employment with the City of Phoenix, please click here.
Link to All City of Phoenix Employment Opportunities
If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

Police Records Clerk, JC: 01210, ID# xxxxx, 12/16/18, 6 mos, DD, Benefits: 03

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.