- Customer Service
- Leadership Experience
- Store Management
- Financial Acumen
- Employee Discount
- Dental Insurance
- Paid Time Off
- Vision Insurance
- Retirement Plan
Galls is looking for individuals who will provide exceptional customer service to our safety professionals. Our employees are eligible for:
FULL BENEFIT PACKAGE INCLUDING MEDICAL/DENTAL/VISION COVERAGE
LIFE AND DISABILITY INSURANCE
VACATION AND PERSONAL TIME
LIMITED EVENINGS AND WEEKENDS. CLOSED ON SATURDAYS & SUNDAYS!
Galls is proud to serve America’s public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service. We are the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 70 locations across the nation.
Summary: Provide effective leadership for Branch. Responsible for store P&L: driving revenue growth; market growth and market share; and for effectively managing expenses, profitability and customer satisfaction/experience. Will be held accountable for an operating plan that is consistent with these strategies and principles and that delivers the expected results.
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
Accountable for meeting or exceeding sales, margin, profitability and operational (Service Levels, order fulfillment, etc.) goals.
Collaborate with all Galls functional teams to develop and implement store strategies and practices.
Collaborate with the sales and contract management teams to ensure store can perform and satisfy customer expectations.
Collaborate with the corporate merchandising team to develop and implement a store merchandising and product strategy. Help build strong vendor alliances and provide feedback with regard to effectiveness of merchandising plans that are implemented.
Collaborate with corporate marketing to develop/implement monthly promotional email campaigns per customer base and additional marketing plans.
Collaborate with inventory management team to maximize the return on inventory investments.
Accountable for meeting inventory objectives and effectively managing loss prevention goals.
Responsible for providing an annual sales and operations plan and providing quarterly updates, revisions and modifications to the plan.
Develop and implement consistent operating processes that are aligned with the overall retail strategy.
Conduct audits within store to insure effective operations.
Assist in selection, development and evaluation of team members. Establish and manage performance goals for each team member and provide regular performance feedback.
Train, develop and coach all staff to provide World Class Service and set expectations to insure is being practiced daily
Provide effective training and accountability for staff on GQ operating system, customer service principles, cash management procedures and safety/loss prevention etc.
Effectively operate and maintain a back of house warehouse process.
Proven ability to manage all aspect of a retail operation-General Manager or Store Manager experience required
Experience leading, coaching and developing a retail staff
Financial Acumen with proven track record in managing and tracking retail expenses and profitability
Strong Computer Skills – must be able to operate all aspects of “GQ” (internal sales/inventory/production system).
Specialty Retail and/or market/industry knowledge preferred (law enforcement, fire, private security, military)
Able to contribute to strategic planning process and show knowledge about opportunities/risks for the business
Possess decision making skills; able to assess issues and resolve any problems
Customer Service Skills to include listening, negotiation and communication skills to resolve any issues/concerns
Demonstrate flexibility and ability to multi-task.
4 Year Degree or Equivalent
Prior Retail Operations Leadership Experience desired – prefer specialty retail background.
Galls is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call 859-266-7227 ext. HR with the nature of your accommodation request and include the Galls location and title title of the job opening.