Customer Relations Representative

Renegade - Pittsburgh, PA (30+ days ago)3.8

Full-time

Are you someone who thrives in a progressive, fast-paced, deadline-driven environment? Are you eager to be a part of an up and coming enterprise and excited to help build it from the ground up?

The Entry Level Customer Relations position is an entry level position in our firm with the unlimited opportunity for advancement only offered in a entrepreneurial startup environment. This position serves as the main liaison between our clients and consumers, and is essentially the eyes, ears, and voice of the brand. The Entry Level Customer Relations position's main responsibility is to interact with consumers directly and assist them in choosing the appropriate products and services needed for their households while maintaining a consistently positive brand image.

The few coveted spots in the customer-facing team will be trained in all product knowledge and customer service / sales techniques and how these translate across all departments of our firm.

If you are up for a challenge, the main responsibilities include but are not limited to:

Follow up on assigned customer leads and business prospects daily through direct contact on multiple channels
Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner
Attend regular team meetings daily to strategize territory and product plans
Maintain exceptional performance standards in customer satisfaction and closing customer leads
Maintain open communication with management and other team members
Build a thorough working knowledge of products, consumer demand, market prices & brand compliance
Hire, train and develop other team members

What we are looking for in our next team member:
Highly personable, outgoing and positive team member
Ability to adhere to strict compliance policies
Comfortable interacting with consumers daily and following up sales leads
Proactively approaches problems with solution oriented mentality
Basic computer skills and technical proficiency
All training is provided as this is an entry level position, we just need the right raw material!