Front Office Supervisor

GH - Westport, CT (30+ days ago)


Luxury hotel located in Fairfield CT is seeking a Front Office Supervisor to join their team.

RESPONSIBILITIES:

  • Welcome guests on their arrival to the hotel, wish them well on their departure
  • Ensure guest satisfaction is delivered on a consistent basis
  • Process guest check in and guest check out according to established Standards & Procedures
  • Ensure all guest requests are properly followed up
  • Adhere to established hotel credit and cashiering policies
  • Responsible for the cash bank issued
  • Report any guest comments to management via the Front Office logbook
  • Be able to complete any incoming Reservation or inquiry
  • Handle all guest complaints according to established procedures
  • Balance all cashiering work at the end of the shift. Reporting any shortage or overage immediately to the attention of the Front Office Manager.
  • Review daily, the function sheets and Front Office memos to keep abreast of hotel information
  • Follow the established telephone etiquette procedures
  • Be familiar with all emergency procedures
  • Be familiar with the décor and amenities of guest rooms and suites
  • Be familiar with local area, restaurants and attractions
  • Ensure safety deposit boxes are issued, accessed and returned according to the established procedures
  • Assume responsibility of the operations, reservations and concierge when necessary
  • Coordinate with other hotel departments: Concierge, Bell staff, Security, Room Service, Engineering & Housekeeping
  • Ensure a clean, tidy and well-supplied work area
  • Maintain a friendly yet professional relationship with all guests
  • Pre-register or “bump” for the next day’s arrival
  • Prepare and maintain an accurate and up-to-date guest profile
  • To be supportive of junior positions within the department and assist with on the job training of duties as required
  • Supervise the smooth, professional operation of the Front Desk Guest Service Agents
  • Be able to select and change room assignments appropriately as required
  • Ensure that Guest Service Agents perform their duties according to established standards and procedures
  • Ensure that all guest registration information is complete and accurate
  • Ensure that all guest payment and credit information is accurate and adheres to established hotel standards and procedures
  • Ensure that any and all guest requests, preferences, dislikes and events are accurately recorded in Guest History
  • To personally supervise any room moves performed in the guest’s absence
  • Attend training as required

QUALIFICATIONS : Must have previous supervisor experience working in a hotel. Must be willing to work PM shifts and weekends as well as holidays. A positive attitude and excellent communication skills required.

EDUCATION: Degree in Hospitality Management is preferred.

EXPERIENCE: Minimum 2 to 3 years of work experience as Front Office Supervisor.

Job Type: Full-time

Job Type: Full-time

Experience:

  • Front Office Supervisor: 3 years

Education:

  • High school or equivalent