The Patient Services Representative accepts patient referrals; schedules appointments and maintains data in a computerized scheduling program; preregisters the patient and creates accounts for clinical services; verifies and or obtains authorization for services; creates and maintains patient charts; and ensures that the patient account is ready for billing.
Current Basic CPR for Infants, Children, and Adults is required in some settings. Certified Billing Coder preferred. High school graduate or equivalent required. Certification, Associate or Bachelors Degree in Business or Healthcare related field preferred.
Requires understanding of health insurance concepts and requirements, including HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs. Requires knowledge of medical and billing terminology.
Requires experience in a health care setting or insurance related field providing patient registration and/or insurance authorization as typically obtained in approximately 2 years is strongly desired. Strong customer service experience preferred.
Required to collect a variety of information in an extremely accurate manner in a fast paced environment, while maintaining patient confidentiality. Must be able to use various complex tools to register and schedule patients. Must be highly skilled in verbal and written communication. Strong computer skills required. Requires math skills. Requires customer service skills. Requires attention to detail. Must have ability to hear with or without assistive devices.
Primary Location: California, Greater Sacramento Area, Sacramento
Organization: Sutter Medical Foundation - Central
Employee Status: Regular
Employee Referral Bonus: No
Position Status: Non-Exempt
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: None
Schedule: Full Time
Hrs Per 2wk Pay Period: 80