Full Job Description
Summary: The Onix Collaboration Productivity Team helps customers transform and evolve their business through the use of Google’s extensive cloud services. As part of an entrepreneurial team in this rapidly growing business, you will work with cutting-edge cloud technologies and help shape the future of how data is used in the Enterprise.
Scope/Level of Decision Making: This is an exempt position operating under limited decision-making and supervision. Position performs a variety of assigned activities, referring more complex issues to the manager.
Perform technical Google Workspace deployment services using the Onix & Google methodology
Pass and maintain Google Workspace Administrator, Deployment, Collaboration, and Chrome Management Credentials during employment
to become credentialed per Google requirements for Onix as a Premium Partner
Work with other teams within Onix to provide world-class deployment services. Teams include, but not limited to, Change Management and Project Management
Organize and conduct administrator training for customer engagements
Development of new or updated deployment materials, scripts, and tools
Take responsibility for technical aspects of solutions to include such activities as product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources.
Work hands-on with Google Workspace and other cloud partner products to demonstrate and prototype integrations in customer/partner environments.
Build good relationships and work closely with Onix Sales, Google Sales and Systems Engineers, and Onix Partners to ensure a cohesive message during deployments.
Collaborate with customers to develop proactive, strategic technical solutions as it pertains to the Google Workspace platform including, but not limited to, identifying key customer technical objections, and develop a strategy to resolve technical blockers.
Required Skills and Experience:
Must have a Bachelor's or Associate's Degree
Experience in desktop support or help desk role
Experience as an administrator in on-premise or cloud-based email platforms (i.e. Microsoft Exchange, Office365, Lotus Notes)
Experience with data migration tools
Knowledge of, with some level of administration within, a Google Workspace environment
Experience in developing solutions to complex scenarios, issues, and deliver successful results
Must have experience managing or administering directory structures such as Microsoft Active Directory and/or Lightweight Directory Access Protocol (LDAP)
Possess basic networking concept knowledge including, but not limited to, DNS, network topologies, firewalls, and proxies
Possess an understanding of mail routing concepts (SPF, MX records, DKIM, DMARC)
Must have a great disposition in working with customers and be able to build credibility quickly
Must be able to work in a fast-paced, dynamic environment supporting multiple customers and deadlines at the same time
Must be willing to travel domestically and internationally when required
Travel typically averages 30%, but has spikes up and down from the average
A passport is not a prerequisite for this position but will be required once employed
Must be a self-starter capable of working independently
An attitude of willingness/eagerness to learn is essential
Preferred Skills and Experience:
Strong existing knowledge of Google Workspace
Experience managing a Google Workspace environment as a primary administrator level
Experience with virtual desktop environments within a cloud-based solution (i.e. AWS, Google Cloud Platform)
Experience supporting mobile devices in an enterprise environment Experience with security best-practices and industry standards as it pertains to Google Workspace, including but not limited to, data loss prevention and government regulated requirements (i.e. HIPAA)
Experience working in cloud-computing solutions
Experience creating and managing technical project plans
Professional consulting experience with deploying and implementing SaaS solutions (i.e. ServiceNow, Salesforce, Box, etc) or hands-on experience delivering Google Workspace alongside an implementation partner
Possess an advanced understanding of networking concepts (e.g., DNS, IP Addressing, basic routing, network security)
Familiarity with 3rd party SAML-based SSO solutions
Education: Bachelor's Degree
Travel Expectation: 20% Domestic. 10% International
It is the policy of Onix to ensure equal employment opportunity in accordance with the Ohio Revised Code 125.111 and all applicable federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex, (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal.
Onix will only employ those who are legally authorized to work in the United States or Canada. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.