Customer Moves Specialist

Vivint Smart Home - Lindon, UT3.5

Full-time | Part-time$14 an hour
Job Description
Moving is hard. Remembering to move your Vivint Smart Home System in the chaos can be even harder. It is our Customer Moves Specialists that are responsible for making the process as simple as possible for each customer, ensuring they end up with the protection they deserve. As a Moves Specialist you will work to understand the particulars of each customer move and propose the best options available. Whether it’s leaving everything behind and getting a new system, packing up what you have to bring to the new home, or allowing the incoming homeowner to take over the current system, Vivint has an option that will work for its customers. No two moves are the same, so it is important that you are willing to understand and confidently propose the best option for our customers.

Whether you’re looking for your next job or a place to build your career, we have what you’re looking for! We offer full-time, part-time, and flexible schedules with career development opportunities and a clear path to leadership roles.

Customer Excellence Specialist

Training: Paid, mandatory training

Pay: $13.50/hr

Why you’ll love working here:
Career development and opportunities for growth
Monthly performance bonuses
Free catered lunch/snacks/drinks; fresh menu daily
Part-time and Full-time opportunities
Employee pricing on smart home products
Flexible scheduling
Discounts with various national companies and vendors
Casual dress code
Onsite fitness center*
Onsite medical clinic*
Fun office culture with events and competitions

Essential Function/Responsibilities:
Answer inbound calls from Vivint Smart Home customers & employees
Be an advocate for our customers, creating peace of mind
Provide personalized solutions
Accurately document and update records in required systems
Generate customer interest by outlining the value in the services & products we offer
Build customer loyalty through exceptional customer service
Assist customers who are looking to move, or who want to transfer their system to another individual.
Understand our home automation/alarm system well enough to effectively help customers resolve concerns and extend services.
Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer contract obligations.
What will make you successful

Living the company values
Passion for helping others - going above and beyond for our customers
Excellent communication (both verbal and written) as well as relationship-building skills
Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Technical savviness
Being flexible/adaptable
Great computer (Microsoft Excel, Word, navigate multiple software applications) and typing skills
Conflict management skills and maintaining professional composure
Continuously looking for areas of improvement and communicating trends to leadership
Ability to multi-task with ease, effectively prioritize tasks and be a self-starter
Customer service experience
Regular and reliable attendance
Resolve customer concerns by utilizing effective listening and critical thinking skills.

Company Benefits:
9 Paid holidays
Paid/Unpaid time off
Medical/dental/vision/life coverage
401(k) Plan & Matching
Paid Maternity, Paternity and Adoption Leave

Minimum Requirements:
Must be at least 18 years of age
Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent

Vivint Values:
Honesty and Integrity Come First – Do the right thing
Customer Obsession is Our Advantage – A relentless passion to serve the customer
Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
We Win Together – Individuals win games; teams win championships
Exceptional is Expected – Talk is cheap; create value, not just motion

  • Fitness Center and Clinic located on our Provo, UT Campus
Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening, however, we do conduct random drug testing on-site.