Senior Manager - IT PMO and Project Governance

United Airlines Inc. - Chicago, IL (30+ days ago)4.0

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Information Technology

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

The Senior Manager of Project Governance is accountable for the enterprise-wide process for project intake and delivery, including validating controls, ensuring compliance, calculating and communicating business value of projects, and governing decisions related to investment goals, policies, infrastructure and architecture. This role provides leadership on project lifecycle methodologies, champions best practices in project estimation, staffing, management, and ensures critical IT functions are incorporated appropriately into projects (e.g., security, architecture, etc.). The successful candidate will have a strong background in project management and governance as well as a passion for improving processes.

Develops and drives consistent enterprise-wide processes for project intake and project delivery
Improves program management processes for repeatability, predictability, and improved productivity and quality
Validates controls to ensure they meet core guidelines for the enabling divisions and ensures governance functions align to company’s operating model
Evaluate general and specific training needs, plan and deliver training across the division in support of governance processes and controls
Works with Finance to create a consistent method for calculating and communicating business value for projects and portfolios
Assesses the health of the portfolio of IT investments, communicates IT risks and sets up feedback mechanisms
Manages team of analysts and/or senior analysts; mentor team through talent and skill development
Drive PMO maturity and transformation strategy


Bachelor's degree from an accredited college/university, preferably in business administration, economics, finance, or related field
IT Project Management; Project Governance
IT methods and tools; project management metrics and KPIs
Process engineering
Change management best practices
Process Management; Project Management; Training Delivery; Business Consulting; Change Management; Management and leadership
Experience in Microsoft Office Suite, Project Server, SharePoint
Strong leadership and team management skills
5-7 years in technical project management, PMO / Governance
2-5 years in training delivery, change management, or equivalent
1 year managerial experience
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
include everything under Other

Advanced degree in business, engineering, or information systems
Experience in infrastructure projects and programs
Budget and financial management experience
MS Project Server, SharePoint, Office
Negotiation; Stakeholder Management
Comfort in dealing with uncertainty and information gaps
3 years of relevant industry experience

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT