Sales Manager-Hampton Inn & Suites-Columbia @ The University of Mo
Position: Sales Manager
Classification: Non-Salaried Manager
Reports To: Director of Sales
Department: Sales & Marketing
Job Purpose: The purpose of the Sales Manager is to sell and promote the hotel’s goods and services, including soliciting group, corporate, and individual travel business. Maximizing profits for the hotel through creative and selective selling.
Primary Job Function
Sell and promote the hotel’s goods and services, including soliciting group, corporate, meeting, and individual travel business. Maximizing profits for the hotel through creative and selective selling.
Essential Job Functions
· Plan and modify product and inventory configurations to meet customer needs.
· Confer with customers to assess needs and requirements.
· Collaborate with other sales members to understand customer requirements, to promote the sale of company products, and to provide sales support.
· Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
· Sales and Marketing -Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
· Customer and Personal Service -Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
· English Language -Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
· Persuasion -Persuading others to change their minds or behavior.
· Reading Comprehension -Understanding written sentences and paragraphs in work related documents.
· Social Perceptiveness -Being aware of others' reactions and understanding why they react as they do.
· Critical Thinking -Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
· Speaking -Talking to others to convey information effectively.
· Active Listening -Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
· Negotiation -Bringing others together and trying to reconcile differences.
· Judgment and Decision Making -Considering the relative costs and benefits of potential actions to choose the most appropriate one.
· Writing -Communicating effectively in writing as appropriate for the needs of the audience.
· Time Management -Managing one's own time and the time of others.
· Service Orientation -Actively looking for ways to help people.
· Oral Comprehension -The ability to listen to and understand information and ideas presented through spoken words and sentences.
· Oral Expression -The ability to communicate information and ideas in speaking so others will understand.
· Speech Recognition -The ability to identify and understand the speech of another person.
· Written Comprehension -The ability to read and understand information and ideas presented in writing.
· Inductive Reasoning -The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
· Speech Clarity -The ability to speak clearly so others can understand you.
· Deductive Reasoning -The ability to apply general rules to specific problems to produce answers that make sense.
· Written Expression -The ability to communicate information and ideas in writing so others will understand.
· Problem Sensitivity -The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
· Fluency of Ideas -The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
· Information Ordering -The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
· Originality -The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Additional Job Activities
Communicating with Persons Outside Organization -Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Selling or Influencing Others -Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Establishing and Maintaining Interpersonal Relationships -Developing constructive and cooperative working relationships with others, and maintaining them over time.
Job Type: Full-time