Inside Sales Representative

Kajeet, Inc. - McLean, VA (30+ days ago)


About Kajeet

Kajeet connects students in more than 500 school districts to Internet outside of school using filtered Wi-Fi hotspots or Wi-Fi access on the school bus. Our team is always innovating and creating the best solution to help school districts achieve success for their students. With 30 patents to our name, we leveraged the success of our consumer business into the education market. At Kajeet, we’re parents, too, so our focus is always on kids.

Inside Sales Representative

We are seeking a Inside Sales Representative who has proven inside sales administration and experience -- fielding inbound telephone sales inquires; inbound website & email inquiries, website chat sessions; and Tier 1 customer support and account management. This seasoned inside sales professional will have demonstrated success in qualifying inbound leads and inquiries by utilizing proper probative questioning techniques and answering prospect inquiries. The ISR is responsible for making outbound sales calls to generate leads for the Regional Sales Directors. The ISR will have demonstrated success in account management and growth strategies.

The ideal candidate must be an effective communicator who can take a proactive, consultative approach in responding to the inbound inquiries of clients & prospects and generating qualified leads by making outbound contact (email and phone calls) to prospects. The ISR will be expected to consistently meet and exceed customer satisfaction and lead qualification measures. This position will report to the Director of Inside Sales and work closely with outside sales, operations, and marketing staff.

A Day in the Life Will Likely Include:

INBOUND TELEPHONE SALES

  • Receive inbound telephone sales and inquiries calls following company sales & lead qualification procedures.
  • Provide caller with requested assistance and/or information.
  • Record contact information in company CRM.
  • Upon qualification, assign lead to appropriate Regional Sales Director (RSD).

MARKETING LEADS

  • Manage inbound sales lead pipeline. Ensure appropriate lead information is complete.
  • Perform required research about the prospect’s organization and digital learning goals prior to contact with lead. Contact with lead will reference findings from this research.
  • Make initial contact with within sales protocol timeframes.
  • Work with lead to qualify (e.g. need, budget, timeframe, decision makers, etc.)
  • Provide inquiry with requested information.
  • Upon qualification, provide RSD with background and perform soft transfer to RSD.
  • Process unqualified leads for marketing nurture programs.

INDIRECT CHANNEL LEADS

  • Contact channel partner to qualify lead and attain additional background information.
  • Field progress update calls from channel partners and provide updates on related leads.

DATABASE INTEGRITY

  • Effectively utilize and update information within CRM tool (Salesforce™). Maintain clean lead, contact, and activity records to ensure accurate reporting.
  • Work collaboratively with internal staff to identify client and prospect needs and provide information regarding appropriate solutions.
  • Cooperate with fellow sales team members by lending support when appropriate.
  • Conduct research about inbound leads.
  • Participate in sales training and process improvement forums.
  • Adhere to sales processes and protocols to ensure consistency.

*

2+ years of inbound and outbound telephone sales experience in a technical and service-oriented business preferred.

  • Bachelor’s degree or equivalent experience required.
  • Excellent interpersonal skills combined with demonstrated experience in sales and account management and the ability to present solutions to client needs.
  • A high-level of drive, discipline, creativity and motivation.
  • Excellent presentation and written communication skills.
  • An ability to work in a fast-paced, change-oriented team environment.
  • Strong organizational, planning, analytical, negotiation, and decision-making skills
  • Capable of juggling multiple tasks and meeting tight deadlines with an emphasis on attention to detail
  • Excellent computer skills (including CRM systems, MS Word, MS Excel, MS PowerPoint and MS Outlook)

Benefits :

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation, commensurate with experience, and our extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Kajeet, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, or any other classification protected by law.

Job Type: Full-time

Experience:

  • Sales: 4 years (Required)

Education:

  • Bachelor's (Required)

Location:

  • McLean, VA (Required)