The position of VP, Branch Manager is established to provide managerial and administrative guidance to a full service branch office of the Credit Union and maintain quality service standards set by the organization.
Essential Duties and Responsibilities
Responsible for all activity of a branch office of the Credit Union.
Coordinate the hiring, training, coaching, supervision and performance evaluations of all branch personnel; also responsible for employee counseling, documentation, and dismissal; hold consistent staff meetings and ensure staff is updated on changes in policy and procedures; ensure staff is thoroughly trained in all Credit Union products and services. Initiate ongoing cross-training of all branch personnel. Provide guidance and leadership to staff and assist staff with improving performance. Maintain high morale and teamwork within the branch.
Maintain good member relations; assure problems/complaints by members are resolved quickly and accurately; authorize exceptions to operating procedure when circumstances warrant and deviation is justified. Assist members as necessary, including acting as an FSR or MSR, as needed. Ensure quality member service standards are maintained within the branch.
Act as loan officer, ensuring loan decisions are made in a timely manner based on credit scoring guidelines and prudent judgment. Interface with members on complex loan files. Refer to Senior Credit Committee when necessary. Oversee the performance of loan audits and the review of various loan reports. Have an awareness of the current financial market and its effect on loan and deposit products.
Direct ongoing sales training and coaching of all branch personnel, including both in-house and outside developmental programs. Responsible for overall sales performance of the branch. Plan, direct and manage the business development, service and sales activities in accordance with the Credit Union's strategic and corporate goals. Establish individual goals and branch targets.
Responsible for proper control and maintenance of negotiable items to ensure members' needs are met while safeguarding the Credit Union's assets.
Monitor daily branch balancing, general ledger accounts and branch reports/accounts for accuracy and audit conformity. Principally responsible for ensuring that operational policies and procedures are being implemented and followed and that prudent judgment is being utilized coupled with the needs of the members.
Act as Security Officer of the branch; ensure branch staff are fully trained on all security and emergency procedures; oversee consistent daily compliance of branch security as indicated in the Operations Manual and by internal audit.
Control branch expenses in accordance with branch budget. Prepare recommendations and justification for use in annual budgetary process.
Responsible for making recommendations to promote professional appearance of branch, building and grounds. This includes annual budgetary requests.
Encourage operational, lending, supervisory and sales skills development of Assistant Manager through consistent use of both in-house and outside training resources.
Suggest and encourage ideas for improvements to Credit Union functions.
Ensure branch cooperation, respect and teamwork with other branches and departments.
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.
This job description meets the definition of mortgage loan originator and the regulatory requirements must be maintained accordingly.
Other Duties & Responsibilities
May serve on Credit Committee and other ad hoc committees.
Perform other duties as assigned.
- Less than 10 employees (FTEs)
- Below $40 million in deposits
- Below $25 million in loans
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Minimum Qualifications (Licenses, Education, Experience, Skills)
Bachelors Degree or equivalent work experience.
Minimum four years of professional experience in operations in the financial services industry, including two years successfully supervising and managing branch staff and programs in a financial institution.
Strong verbal, written, analytical and human relations skills.
Must be eligible for, obtain, and maintain a NMLS License.
Must complete all required SAFE Act, Loan Originator, or other required training.