Family Community Advocate

Community Action Agency of South Alabama - Daphne, AL

30+ days agoFull-time


This is a service position that performs direct delivery of services to children and families within the geographical area served. Duties include interacting with children and families, and in the implementation of plans and programs that are designed to meet the social needs of the community and identify ways to help disadvantaged people help themselves.


  • Inputs and maintains data for Head Start & Pre-K families, children, and customers.
  • Provides assistance in recruiting and enrolling eligible families in the Head Start & Pre-K programs, and determines eligibility that meets Head Start & Per-K regulations.
  • Provides family support services and establishes effective relationships with Head Start & Pre-K families and customers in order to assess their needs, records information and provides necessary referrals and documented follow-up.
  • Contacts families within three days when a child is frequently absent to determine the well-being of the child and provide support to the family when deemed necessary.
  • Maintains all necessary records and files with accuracy and submits to appropriate staff.
  • Makes personal contacts with Head Start & Pre-K families and customers at the center, county office, and home in order to assess needs and provide follow-up information as needed.
  • Collects, organizes, and distributes requested and other identified information to families and customers.
  • Assists in collecting information and data for the community assessment on the condition and needs of disadvantaged people in the service areas.
  • Supports families and customers in arranging health services and assuring that they reach completion.
  • Assists in the identification, and use of, community resources within the service areas.
  • Shares general information with parents and customers.
  • Initiates the family partnership process through ongoing follow-up and documentation of identified goals.
  • Supports school readiness through a process of parent, family, and community engagement to ensure that the goals established for the child and family are adequately supported which fosters the parent as the child’s first and longest lasting teacher.
  • To coordinate with various service providers to ensure the fulfillment of what the client needs.
  • To ensure proper follow-ups, as it relates to the clients reaching self-sufficiency.
  • To be well-versed with various parameters that would make the activities and functions of a case manager specialist easy to accomplish.
  • To keep proper records of all work that he/she is doing. This involves records of the client’s information, the meetings held with the clients and service providers, details of referrals that were issued, the plans and goals that were outlined to ensure a positive outcome, and so on.
  • To ensure that all information is entered into ChildPlus, EasyTrack, and FACSPro.
  • To maintain confidentiality regarding the information that the client is likely to share.
  • To be dedicated to the Agency’s mission in Helping People in Changing Lives.

Case Management :

A written comprehensive assessment of the person’s or family’s assets, deficits, and needs to be completed. The following areas must be addressed when relevant:

  • Emergency/Crisis
  • Transportation Needs
  • Money Management/Life Skills Education
  • Educational Needs
  • Job Training
  • Mental Health Service
  • Assistance to Families of Incarcerated Individuals
  • Parenting Education
  • Employment Needs
  • Housing Needs
  • Medical Needs
  • Physical/Social/Emotional Needs
  • Resource Analysis and Planning
  • Energy Counseling
  • Other Areas as Identified

Through linkage, interfaces the family or person with the appropriate persons and/or agencies by assisting with calling and/or visiting these agencies on the family’s or person’s behalf, if needed.

Evaluates through calls and/or interviews the progress of the family or customer’s move toward self-sufficiency by accomplishing the goals listed in the assessment or family development plan at intervals of one month or less, or as defined by the Social Service Director.

  • Maintain confidentiality in accordance with Agency policy and legal requirements.
  • Respect rights and privacy of other staff.
  • Attend mandated trainings, meetings, and staff development opportunities.
  • Work as a team member with all involved and maintains positive work ethic.
  • Perform routines with honesty, reliability, and punctuality.


  • Must have the ability to establish and use good administrative practices, which includes maintaining files and organization of work.
  • Must be neat in appearance and have a pleasing personality.
  • Must have the ability to work with people of varying degrees of experience and back ground.
  • Must have the ability to use office equipment that is required of this position.
  • Must be able to interpret written and oral instruction and effectively complete such tasks as may be directed.
  • Must be a mature individual, who is familiar with the problems of poverty.
  • Must be able to communicate with people from different cultures.
  • Must have a proven track record of working with people.
  • Must have the ability to relate to clients about their needs and the program that is available.
  • Should be skilled in establishing and maintaining productive relationships with local vendors in the area.
  • Have an interest in continuing education, such as workshops, etc.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Responsible for knowledge of the Head Start Program Performance Standards and OSR regulations.
  • Should be thoroughly familiar with the geographic area to which assigned, to include its prevailing problems and wishes of the people.
  • Sympathetic understanding of human needs and a demonstrated commitment to human development programs.
  • Must have a valid Alabama Driver’s License and reliable transportation.


  • Working knowledge and ability to apply principles of basic first aid.
  • Ability to work harmoniously and diplomatically with parents, children, volunteers, and other staff.
  • Ability to understand instructions.
  • Ability to instruct others in simple to complex matters involving families and family life as they relate to children.
  • Ability to work independently using own initiative.
  • Ability to prepare and maintain accurate reports, records, and documents, to include data entry.
  • Has good knowledge of community resources and services.
  • Has ability to work effectively in stressful situations.
  • Has mental and emotional maturity.
  • Has ability to organize and conduct workshops and meetings.
  • Has the ability to motivate others.


  • Bachelor's Degree in Social Services/Social Work preferred.
  • Employee must receive thirty (30) hours of training, not to include trainings offered by the Agency

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and to talk or hear. The employee frequently is required to reach with hands and arms; stoop, kneel, and crouch. The employee is occasionally required to climb or balance; crawl; and taste or smell. The ability to sit for prolonged periods, work with minimal supervision, thinking logically with attention to detail, prepare clear and accurate reports. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

Job Type: Full-time

Job Type: Full-time


  • social services: 1 year (Preferred)


  • Bachelor's (Preferred)