Compliance Analyst

Credit Consulting Services, Inc. - Salinas, CA4.7

Full-timeEstimated: $47,000 - $68,000 a year

Chief Compliance Officer

Credit Consulting Services is a second generation family owned business that fosters a positive work environment and long term employees. Named “Best Places to Work” by the Monterey County Business Council, “Business of the Year” by the Salinas Valley Chamber of Commerce, and “Small Business of the Year” by the State of California, CCS is seeking top talent individuals that are team players, coachable, have good energy, good ideas and are eager to help. We are looking for people with positive attitudes and good work ethics. A team player that understands the importance of their role and how it impacts the overall success of the organization and its overall goals is crucial towards our growth.

Credit Consulting Services, Inc. (CCS) is located in Salinas, California. We are fully committed to the economic development of Monterey County through strategic partnerships throughout the region and looking to make a major impact by growing our company throughout California and the U.S. CCS provides revenue cycle management solutions for reducing bad debt and improving overall cash flow. Established in 1970, CCS has a long rich history of successfully implementing recovery programs for a variety of industries that include; healthcare, government, education, utilities, financial and professional services, and commercial/B2B.

The Chief Compliance Officer (CCO) is responsible for managing Professional Practices Management System (PPMS) and conducting collector audits for quality assurance and compliance purposes. PPMS is a management system for collection agencies based upon developing, implementing and adhering to a set of industry-specific professional practices and policies. The CCO maintains and updates current company policies and procedures, and work instructions. They are responsible for maintaining training logs, documenting non-conformities and ensuring corrective actions. They work closely with management on data mining, data analytics, and specialized reporting of key performance indicators.

The CCO works closely with management. This role is based out of Salinas, California.

Challenges and responsibilities include, but are not limited to the following:

  • Compile and update written policies, procedures & work instructions for all departments
  • Renew PPMS certification annually
  • Conduct collector call and compliance audits
  • Review collector scorecards
  • Report data findings to management
  • Identify, track and report areas of non-compliance
  • Ensure the company complies with all applicable state and federal regulations including FDCPA, FCRA, HIPAA, SCRA and GLBA
  • Train staff on federal and state regulations
  • Manage consumer complaint portals and disputes
  • Answer compliance questions for collection staff
  • Create customized reports and dashboards
  • Support/back-up VP in managing technology communication between various software programs
  • Support/back-up VP in managing and troubleshooting basic I.T. issues

Desired Skills and Experience

  • A related Bachelor's degree from a four‑year college/university OR three+ years related experience and/or training
  • Previous experience in implementing and managing new compliance programs
  • Microsoft Office (including Excel) experience
  • Working knowledge of a common IT infrastructure a plus
  • FDCPA/FCRA/HIPAA knowledge a plus
  • Highly self-motivated/self-starter
  • Ability to work independently and in a team environment
  • Attention to detail
  • Excellent written and verbal communication skills
  • Strong Analytical Skills
  • Strong organizational skills
  • Problem solver and good decision making skills
  • Positive attitude
  • Reliable track record
  • Microsoft office experience

Job Type: Full-time


  • Bachelor's (Preferred)

Work Location:

  • One location


  • Health insurance
  • Vision insurance
  • Retirement plan
  • Paid time off


  • Monday to Friday