Customer Service Representative II

City of Fort Worth - Fort Worth, TX3.6

Requisition Number:

It’s an exciting time to join the Fort Worth Public Library! We have a brand new strategic plan and an exciting new vision to build a community of learners, dreamers and doers. Find out more online.

The Library is seeking to hire a Customer Service Representative II for the Wedgwood Library and the East Berry Library.

The ideal candidates for these positions are customer-focused, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities. The purpose of these positions is to provide exemplary customer service to library patrons, conduct and direct proper circulation of library materials, and perform related administrative duties.

Customer Service Representative II job duties include:
Provides friendly, efficient, and professional service to customers, in-person, by telephone, and via email.

Operates a cash register, conducts customer payment transactions, maintains a cash drawer.

Completes daily and weekly deposits using the City of Fort Worth’s Enterprise Resource Planning (ERP) software.

Compiles and submits statistical data.

Checks in and out library materials to customers.

Sorts, processes, shelves, and assists with other general library materials inventory management duties.

Answers basic reference, reader's advisory, and general usage questions.

Answers general customer questions regarding library policy, procedures, and customer accounts.

Provides customers with information about Library services and programs.

Explains and demonstrates use of catalog, copy machines, printers, etc.

Issues library cards to new customers and replacement cards as needed.

Assists with programs and outreach events as needed.

Performs other related duties as assigned.

Minimum job requirements include:
High School Diploma/GED

At least two years of progressively responsible customer service experience

Ability to work a flexible schedule including evenings and weekends

Ability to work at/travel to various locations

All applicants must take and pass the Office Skills Test with an overall score of 70% or above and a typing speed of 30 wpm prior to the job closing date. The test is administered Monday-Friday; 9:00 a.m. to 3:00 p.m. City Hall, 200 Texas Street, Human Resources, Lower Level. No appointment is necessary, but a Photo ID is required. Please call (817) 392-7750 for additional information.

Preferred experience includes:
One or more years of cash handling experience

At least one year of experience working in a library

Proficient skills using Microsoft Word and Excel

Ability to communicate with customers in Spanish

Physical Demands:
While performing the essential functions of this job the employee is frequently required to stand, walk, sit, reach with hands and arms, climb or balance, stoop, kneel, or crouch, and lift and/or move up to 20 pounds. While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 50 pounds.