- Analysis Skills
- Call Center
Towers Crescent 2 (12067), United States of America, Vienna, Virginia
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Sr Associate, Compensation - Card Customer Channels
Are you interested in joining a team of compensation leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One we bring a performance and data driven approach to compensation. If you have a passion for compensation and want to be part of a winning team, then this is the job for you!
We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides an environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.
The ideal candidate should exhibit strong communication, influencing, and problem-solving skills with the ability to build strong relationships with stakeholders. The individual filling this role will specifically:
Partner with Human Resources and business leaders on pay programs for the Customer Contact Center division of Capital One’s US Card line of business.
Conduct job matching and market analysis necessary to ensure pay is aligned to market.
Research and formulate recommendations on external and internal employment offers, job leveling, and internal equity adjustments for assigned client groups through the use of salary surveys and internal compensation tools.
Support the development of plans, educational materials, and communications designed to provide associates, managers, and HR partners with timely and accurate information regarding compensation programs.
Assist in the design and implementation of incentive plans to align with business strategy, enable expected results and maintain governance of incentive compensation plans.
Support annual pay processes (merit increases and incentive awards) within client areas.
Consult with HR partners and managers on business initiatives, projects, and day-to-day compensation and incentive plan related matters
Perform analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives
Audit and analyze internal compensation practices in relation to relevant regulations, providing compliance consultation to HR and business clients
Collaborate in an agile environment with Compensation and HR partners to identify, research, implement and drive adhoc initiatives and influence program and/or process improvement
Bachelor’s Degree or military experience
At least 1 year of experience in compensation, or at least 2 years’ experience in finance, or at least 2 years’ experience in analytics, or a combination of the three
Proficient in Microsoft Excel and developing data-based stories in Microsoft PowerPoint
Bachelor’s Degree in Business Administration, Bachelor’s Degree in Finance, or Bachelor’s Degree in Human Resources
At least 2 years of experience in Compensation
At least 2 years of experience in client facing consulting role
Compensation experience in a call center environment
Experience in the Financial Services Industry
Experience building compensation models and conducting pay analysis
Quantitative and analytical skills with the ability to communicate clearly
Experience in HR and Compensation systems such as MarketPay, WorkDay, and Tableau
Knowledge of human resources and compensation including knowledge of relevant Federal, State, Local laws/regulations relating to compensation
Certified Compensation Professional (CCP)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.