Medical Support Assistant

Veterans Affairs, Veterans Health Administration - Minneapolis, MN (30+ days ago)3.9

The U.S. Department of Veterans Affairs (VA) Health Care Center, Minneapolis, Minnesota is recruiting for Medical Support Assistants (MSA) to work at the Minneapolis VA Healthcare System. Both inpatient and outpatient positions will be filled using this vacancy announcement. The selectee will perform duties related to the receipt, intake, and indexing of health and administrative information.

Outpatient Duties:
The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage.

Inpatient Duties:
As the center of the communications on the hospital unit, the MSA is responsible for accessing electronic medical records, reading doctor's orders for patient treatments, medications and tests, and accurately transcribing those orders and/or relaying those orders to the appropriate patient care provider or department. The MSA is responsible for performing clerical tasks for the nursing stations such as reception, answering the telephone and patient call box, operating the computer, applying computer applications and other office equipment, assisting patients, visitors and interdisciplinary staff to the unit, filing, coordinating and scheduling patient appointments, tests or procedures, ordering and maintaining office supplies, managing administrative station records, and maintaining patient's charts upon admission through discharge.

Location: Minneapolis VA Health Care System, One Veteran Drive, Minneapolis, MN 55417

Work Schedule: Hours will vary depending on whether you are selected for a position in an inpatient or outpatient setting. Tours include: Monday through Friday, Administrative Days; Monday through Friday with rotating weekends and holidays; and off shift tours that include holidays and weekends.

This announcement may also be used to fill part time positions as needed.

Functional Statement Title/#: Medical Support Assistant, GS-5, 000000

Basic Requirements:
U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English Language Proficiency- MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Grade Determinations:
GS-5 MSA (Full Performance Level)

Experience or Education. One year of specialized experience equivalent to the next lower grade in federal service or 4 years of education above high school.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

2. Knowledge of basic medical terminology.

3. Ability to make appointments in a clinical setting.

4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

5. Ability to communicate effectively and professionally with employees at varying grade levels.

6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

Physical Requirements: The work is mostly sedentary and is performed in a medical setting responsible for treating patients with a wide variety of medical problems. Normal safety precautions and practices are required for working in a healthcare environment. This position requires emotional ability to deal effectively with multi-tasking and high volume of patient flow. Other physical demands include reaching, bending, stretching, walking, and carrying light loads of supplies.

References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant QUALIFICATION STANDARD, dated June 7, 2012

To apply for this position, you must provide a complete Application Package which includes:

VA Form 10-2850c Application for Associated Health Occupations can be found at:

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit