The Scheduler greets and registers incoming patients in the practice management system, and collects/data enters demographic and insurance information with a high degree of accuracy. This position confirms and schedules appointments, collects copayments, and verifies insurance. This position explains financial requirements to the patients or responsible parties and enters payments into the practice management system. This position receives incoming telephone calls in a prompt, courteous, and professional manner. The Scheduler may also be responsible for processing and following up on the referrals that are generated by the providers. He/She may initiate requests for authorization of patient services, verifies benefits, data enters/documents authorizations, and communicates status of authorizations to medical staff. He/She may schedule referral appointments for tests, procedures, and follow-up.
The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.
High School Diploma or General Education Degree.
Must have good communication skills verbally and written.
Skill in organizing work, making assignments, and achieving goals and objectives.
Ability to prioritize work.
Skill and confident with use of computers and related software applications.
Be able to make recommendations and handle complaints and requests in a professional and calm manner.
Ability to provide excellent customer service.