IT Support Specialist at ConsumerMedical

Insight Performance - Pembroke, MA

IT Support Specialist
Pembroke, MA

At ConsumerMedical (, we’re a medical ally that empowers employees and their families to make better medical decisions at every point in their healthcare journey. We do this by combining our deep clinical expertise with compassionate, high-touch support and a unique understanding of all the challenges along the way.

We offer what only independent medical experts can: unbiased answers on any medical condition, vital information curated for each participant, advice based on hard evidence, assistance getting expert opinions, and the one-on-one support to make even the most difficult health decisions with confidence. Our comprehensive solution integrates medical decision support and expert medical opinion to guide individuals and families throughout the healthcare journey, while also reducing unnecessary elective surgeries and driving patients to the highest quality providers.

The IT Support Specialist is a staff position within the IT department accountable for ensuring continuity of computer system services for computers, users and infrastructure by providing the technical expertise, assistance and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems.

Desired Skills and Experience:
BS in network support or equivalent certifications
Minimum of 2 years working in enterprise office environment
Knowledge of Android and iOS devices
Understanding of DNS, DHCP, DFS, GP, Failover Clustering
User creation/termination in AD/o365
Understanding of networking principals including routing, VLANs and trunking
Administration of managed WAPs using radius or other EAP solution
Understanding of SANs, configuring RAIDs and LUNs
Job Responsibilities

General support of MPLS/Internet, LAN/WAN including VoIP and mobile devices (including MDM)
Administration of active directory in a Hyper-V environment
Administration of office365 in a hybrid environment including MDM, Exchange online and SharePoint (preferred)
Administration and deployment of corporate anti-virus solution (Symantec Endpoint Protection)
Working knowledge of firewalls, switches, routers, VoIP equipment and network printers
Maintain and troubleshoot server backups (Veeam backup and recovery)
Onboarding of all new employees; setup of employee workspaces
IT asset management, deployment and procurement including servers, laptops, peripherals, VoIP equipment and mobile devices
Network monitoring and troubleshooting
Vendor escalation liaison
Maintain documentation and knowledge articles for user base and IT staff
Provide support encompassing on-site as well as remote locations/employees
Administer help desk software; escalate situations to the appropriate resources based on business impact and document resolutions
Conduct workflow application testing in development environment
Provide project management support for IT related projects
Assists in the development of IT related policies and procedures
Maintenance of service agreements/contracts
Reconciliation of business purchases in Concur (if applicable)

Please submit resume and cover letter for consideration.

Applicants, as well as position incumbents, who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

ConsumerMedical is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will ConsumerMedical discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.