Customer Service Representative

Eriks - Philadelphia, PA (30+ days ago)3.3

ERIKS North America
ERIKS ( ) has been a leading international industrial service provider since 1940. ERIKS North America offers a wide range of innovative, high-quality mechanical engineering components and associated technical and logistics services from 140 locations across the United States, Canada and Mexico under four companies—including ERIKS NA Inc., Rawson, Industrial Controls, and ERIKS Seals and Plastics. From agriculture to power generation and from oil and gas to petrochemicals, ERIKS North America provides a local presence and infinite possibilities, backed by ERIKS’ worldwide network of resources and know-how from more than 60 companies with locations in 21 countries. ERIKS North America was recently ranked 20th on Modern Distribution Management (MDM) magazine’s 2017 list of Top 40 Industrial Distributors. For more information, please visit .


Role Profile

Position: Customer Service Representative (Inside Sales Representative)

Job Location: Philadelphia, PA

Operating Business: ERIKS NA Inc.

Job Type: Full-Time

Status: Non-Exempt

Summary of the Role

The function of the Customer Service Representative is to provide direct support to the Service Center Managers and Account Managers in the ongoing development of existing and prospective ERIKS, NA customers to ensure that the Service Center is able to meet its growth targets.


Must maintain 100% commitment to safety policies and procedures.
Partners with Account Managers to provide sales quotes
Processes incoming inquiries in to company sales system
Quotes customers using working knowledge of product
Successfully achieves budgeted Service Center sales goals
Assists A/R personnel in creating and establishing new accounts and follows up on collections
Coordinates with Account Managers and Service Center management to keep account activities updated
Monitors delivery date commitments and expedites where appropriate
Monitors customer specific inventory for sales order fulfillment
Makes outbound calls to potential and existing customers for new and sales growth opportunities
Builds and maintains strong internal and external relationships
Provides technical/service support to account management, service center management and internal and external customers
Skills and Abilities

Possess excellent customer service skills
Ability to interact with customers and team-members in a professional manner
Ability to work independently and prioritize responsibilities
Must have excellent communication skills, both oral and written
Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
Must be able to perform calculations using whole numbers, fractions and decimals.
Basic computer skills including MS Word, Excel, internet and email
Must be able to successfully utilize the company software


2-4 years of experience in industrial sales
College degree preferred, will consider equivalents
Total Rewards

Competitive compensation plan
Health Benefits: medical, dental, vision, short term and long term disability
401-k with company match
Paid time off
Equal Opportunity Employer

It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.