CO Residents Only-Licensing Specialist-Marijuana Enforcement Division (Administrative Assistant II)

State of Colorado Job Opportunities - Lakewood, CO3.5

Full-time
Department Information

The Colorado Department of Revenue (CDOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, enforcing liquor laws, and regulating gaming, horse racing, marijuana, and the auto industry and assisting the citizens of our state.

CDOR Vision
To become the premier Department of Revenue known for its outstanding customer service, innovation, and dedicated employees.

CDOR Mission
The Department of Revenue will provide quality service to our customers in fulfillment of our fiduciary and statutory responsibilities while instilling public confidence through professional and responsive employees.

The Department of Revenue offers 10 paid holidays per year, paid vacation and sick leave, discounted RTD Eco-Pass, BenefitHub program (discounted merchandise, food and travel, etc), CafeWell, employee wellness program and a great benefit package.

Marijuana Enforcement Division
The Marijuana Enforcement Division (MED) is tasked with licensing and regulating the Medical and Retail Marijuana industries in Colorado. The Division implements legislation, develops rules, conducts background investigations, issues business licenses and enforces compliance mandates in order to maintain a robust regulatory structure. MED promotes transparency and clarity for all stakeholders by utilizing a highly collaborative process through which it develops industry regulations and furthers our primary mission to ensure public safety.

Description of Job
NOTE - This announcement will close on Tuesday, November 27, 2018 at 5:00 p.m. or when 75 applications have been received, whichever comes first.

The employee in this Lakewood Office position, is responsible for checking in applications received over the counter, receipting funds received, answering phones, transferring calls, producing photo identification badges, and answering questions and/or personal inquiries from the public, making copies. Performs occupational and business license application processing. Conducts background checks to determine statutory and regulatory suitability of applicants for occupational license. Data entry into the Division's licensing database program. Runs background checks on applicants, including NCIC, CBI name check, courts, etc; Guides applicants in gaining compliance with licensing suitability requirements. Provides final determination of suitability for occupational licenses. Performs business license application processing and scanning as needed. Electronically fingerprints applicants for licensure, Division employees and others whose suitability is established by the Division. Ensures fingerprints meet CBI/FBI standards for classification. Reconciles cash, check and money order receipts from cash drawers with computerized cash processing system. Prepares daily deposit of receipts. Scan documents/applications, file, assists other office personnel as requested, update spread sheets with current information, and performs other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
All State of Colorado classified employees are required to be rated on the core competencies of Communication, Interpersonal Skills, Customer Service, Accountability and Job Knowledge. In addition to those core competencies all DOR employees are also required to posses and demonstrate the ability to follow written and oral instructions, the ability to multi-task, the ability to work with confidential information, the ability to work in high-stress environments, the ability to engage in continuous process improvements and the demonstrated ability to assist customers in an effective, efficient, and elegant manner.

Minimum Qualifications: Two (2) years of general clerical experience (tasks typically performed by secretaries, office clerks and/or administrative assistants) such as:

Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments
Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos
Data Entry including: entering information into a program or database (appointments, contact information, customer records)
Familiar with the equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint)
Operation of sophisticated computer systems, printers, copiers, fax machines and other technologies
Effective verbal and written communication skills
In order to be considered for this position, your clerical experience must be documented on your application. (Part-time experience will be pro-rated)

Substitutions: College or university course work in a business related field, may substitute for the experience on a year-for-year basis at the agencies discretion.
(If you are substituting education for experience, you must attach a copy of your college transcripts)

Necessary Special Qualifications:
Possess and maintain a valid unrestricted CO Driver License
Candidate will be required to pass a Pre-Employment Drug Screen
Conditions of Employment: The successful applicant must be willing and able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Preferred Qualifications:The preferred candidate will possess:
Previous experience conducting background checks with national databases
Previous experience in a licensing or regulatory environment
Previous customer service experience
Excellent interpersonal skills
Previous experience using a multi-line phone system
Data entry skills
Cash handling
Proficiency in MS Word and Excel
Applicants applying for this opening will be subject to a Colorado Department of Revenue Background Check. In performing this investigation, there are certain offenses which as a rule will typically disqualify an applicant for any hiring consideration. These include having been convicted of and/or receiving a deferred judgment for a felony; deferred prosecution; or pleas of nolo contendre in the State of Colorado and other States with similar offenses. Due to the nature of the business, and more importantly this job assignment, the list of offenses includes, but is not limited to, the following: theft, fraud, unlawful possession of controlled or dangerous substances, assaultive offenses, and/or offenses involving use of a firearm or dangerous weapon.

Successful completion of a background investigation is required. Should an applicant's background reveal criminal charges, it shall be the responsibility of the applicant to provide the Department with written/official disposition of any charges during the background investigation process.

Applicants that have been terminated with cause from past employment and/or have sustained allegations of rule, policy and procedure violations will receive additional scrutiny as part of the investigation.

Applicants with a direct or indirect interest in any medical or retail marijuana license or licensee or hold an occupational license are prohibited from employment with the Marijuana Enforcement Division.

A state licensing authority employee with regulatory oversight responsibilities for marijuana businesses licensed by the state licensing authority shall not work for, represent, or provide consulting services to or otherwise derive pecuniary gain from a marijuana business licensed by the state licensing authority or other business entity established for the primary purpose of providing services to the marijuana industry for a period of six (6) months following his or her last day of employment with the state licensing authority.

Applicants must be willing and able to travel in and out of state as required to perform investigations. Applicants must be willing to work nights, rotating shifts, weekends, and holidays; and must possess and maintain a Colorado driver's license. (Be sure to include your driver's license number on your application). Random drug testing may be required of all positions due to the nature of the industry.

CDOR Special Requirements

All employees must be current with their income tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your tax records/accounts.
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing (which may include using hair follicle drug testing) may be required for some positions.

APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information
NOTE - This announcement will close on Tuesday, November 27, 2018 at 5:00 p.m. or when 75 applications have been received, whichever comes first.

E-MAIL ADDRESS:
All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Include a working email address on your application; one that is checked often as time sensitive correspondence WILL take place via email. Exam information or notification will take place via email; check your email frequently. Please include your current e-mail address on your application and set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

APPLICANT CHECKLIST:
Only complete applications submitted by the closing date for this announcement will be given consideration. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.

Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)
3) A chronological resume and cover letter/interest letter (Attach to your online application, late submissions will not be accepted)

MINIMUM QUALIFICATIONS AND COMPARATIVE ANALYSIS:
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications. List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. "See resume" statements will not be accepted in lieu of a properly competed application. Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants. Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.

Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)