Financial Assistance Support Coordinator

The Catholic University of America - Washington, DC4.0

Full-timeEstimated: $28,000 - $41,000 a year
Posting Title
Financial Assistance Support Coordinator
The Support Coordinator’s primary function is to maintain the integrity of approximately six thousand continuing and seven thousand perspective students’ files each year. This position must ensure the timely processing and inventorying of all incoming documents while inspecting the documents for completeness and appropriateness. This position is responsible for ensuring that the University’s financial aid files (records) are complete and adhere to Department of Education record keeping requirements.

Responsible for opening and screening mail, processing faxes, and for the intake and tracking of all incoming financial aid documents including loan and scholarship checks. Corresponds with students and parents regarding incomplete or incorrect documents submitted and drafts responses to routine correspondence. Oversees the imaging (scanning and linking) of all financial aid documents. Makes recommendations for improvements and system enhancements. Oversees data entry of information on verification documents in preparation for review by counselors. Maintains student financial aid records in accordance with Department of Education record keeping requirements to ensure University’s compliance.

Answers and screens telephone calls and assists callers as appropriate. Answers general questions from students and parents regarding financial aid programs and eligibility. Assists with the hiring, training, supervising, coordinating of schedules and workload of Federal Work Study (FWS) students and part-time staff. Performs a wide variety of administrative support and clerical functions including the timely collection and submission of timesheets for FWS students, part time and full-time staff in OSFA. Serves as administrative support liaison with other departments regarding issues related to purchasing, HR, facilities and operations. Administers other programs, projects and /or processes specific to OSFA.

Bachelor’s Degree with a minimum of two (2) years of professional administrative experience to include work with systems and data entry. Student work experience (work study or internship) in Financial Aid will be considered in lieu of professional work experience. Admissions or financial aid experience is strongly preferred. Experience with document imaging systems strongly preferred. Some supervisory experience preferred.