Visitor Experience Program Coordinator

California State University, Sacramento - Sacramento, CA4.6

Full-time$4,600 - $5,100 a month
This positon reports to the Senior Associate Director of Admissions and Outreach and is responsible for developing, managing and implementing all components of the visit experience for prospective students, families and educational partners. The incumbent will develop and lead a comprehensive plan to deliver a cohesive visit experience to promote the breadth and excellence of the undergraduate experience at Sacramento State. This includes all interactions related to the campus visit, including daily campus tours and on and off-campus prospective student recruitment and yield events to offer year-round programming that meets the specialized needs of visitors. The Visitor Experience Program Coordinator serves as a conduit between school staff, faculty and prospective students and their families to provide information, advising and admission services related to the matriculation of students to Sacramento State.
The incumbent will also be responsible for the day-to-day operation of the Admissions Welcome Center. The Visitor Experience Program Coordinator is responsible for providing one-on-one and group information and assistance concerning higher education, CSU admission policies and procedures, special admission programs, i.e. Educational Opportunity Program (EOP), testing, housing, student support services, financial aid, and career planning.
The Visitor Experience Program Coordinator is responsible for the coordination of the Welcome Center; for on-site recruitment, admission advising, transcript evaluations, and admission services designed to facilitate the enrollment of prospective transfers and high school students to Sacramento State.

FLSA Exempt - This position is covered by health benefits, and is exempt, (not eligible for overtime compensation) according to the Fair Labor Standards Act.
Classification Salary Range
$4,554 – $6,488 Monthly

Hiring Range $4,554 - $5,100
Salary Grade/Range 1
Step N/A
Is this position Hourly or Intermittent? No
Regular or Temporary Regular
Full Time or Part Time Full Time
Pay Plan 12
Work Hours Monday-Friday, 8am-5pm; Hours may vary depending on department needs.
Department Information
The Office of Admissions & Outreach facilitates access to higher education for potential students through outreach education, individual admission advising, and accurate, efficient document processing. These activities support the University in achieving optimal enrollment representation including ethnicity, gender, age and regional diversity.

Minimum Qualifications

Knowledge and Abilities:
The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.
Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.
Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Required Qualifications

Education and Experience:
1. Bachelor’s Degree from an accredited college or university
2. Three years of professional experience in one of the student services program areas or in a related field.
3. Experience coordinating and recruiting prospective students from high schools and community colleges.
4. Experience with planning, coordinating, and implementing various events and initiatives.
5. Experience reviewing transcripts and admissions applications.
6. Experience with counseling students and parents on admission requirements, university policies, majors and careers, cost and financial aid, and special programs.

Knowledge, Skills, and Abilities:
7. Demonstrated excellent written and oral communication skills.
8. Demonstrated ability to speak in public forums and conduct presentations.
9. Demonstrated ability and/or interest in working in a multicultural environment.
10. Ability to work evenings, weekends and travel in and out-of-state.
11. Valid driver license and ability to drive for work.
Conditions of Employment
  • Ability to pass background check
Preferred Qualifications
12. Master’s degree.
13. Demonstrated supervisory experience in one of the student services program areas or in a related field.
14. Familiarity with the CSU admission policies and procedures.
15. Experience with enrollment management principles and policies.
16. Experience with marketing and communication in higher education and admissions.
17. Experience planning, coordinating and implementing various events and initiatives related to admissions.
18. Experience using student information systems, such as PeopleSoft/CMS used in the CSU system.

Physical Demands
Required Licenses/Certifications
Valid driver license, good driving record and ability to drive for work.

Is Background Check Required Yes
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Eligibility Verification
Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency ( ie. H-1-B Visa).

Hiring Preference Not Applicable
Conflict of Interest
The duties of this position include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, an on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

California Child Abuse and Neglect Reporting Act
The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the California State University Executive Order 1083 as a condition of employment.