Quality Control / Shipping Clerk

The UPS Store #4076 - Alpharetta, GA3.9

Full-time
The Quality Control / Shipping Clerk delivers world-class customer service to all retail customers. He or she performs a final check of all finished sign products and ensures everything is correct before calling the customer to pick up their signs. The Quality Control / Shipping Clerk will box and ship signs when necessary and check in inventory.

The ideal candidate has previous shipping experience, strong computer and internet skills, excellent proof-reading skills and an attention to detail, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Performs a final QA check of all products to verify accuracy and correctness
Calls customers to arrange pickup of products
Boxes and ships products when necessary
Checks in inventory
Takes ownership of any shipping problems and offers viable solutions
Provides completed documentation for shipping
Answers phones courteously and provides accurate, detailed information
Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
Maintains a clean and safe working environment
Performs other duties as assigned

QUALIFICATIONS
High school diploma or GED required
Shipping experience desired
Strong proof-reading skills
Good communication and people skills
Outstanding phone skills
Strong computer skills, including Microsoft Office and Adobe Suites
Strong verbal and written communication skills, including spelling and math
Able to operate a wide variety of business equipment
Detail oriented, organized, and able to multi-task
Prompt, reliable, and responsible
Able to lift 40+ pounds

BENEFITS
401(K) with Company Match
Paid Time Off (PTO)