The Vintage Twin is seeking a General Manager for our two retail stores, located in SoHo and the Lower East Side. The ideal candidate will have excellent communication and time management skills, high emotional intelligence, and a passion for clienteling. These qualities will serve to help you achieve our goals for you. Your primary goal is to maintain a smooth operation and healthy team across your stores in order to meet sales goals. Your secondary goal is to stay organized enough with back-of-house responsibilities so that you can maximize your time on the sales floor. More time on the floor will give you opportunities to refine the skills of your team, identify and improve on operational shortcomings, and set the highest possible standard for quality of service and customer experience.
Responsibilities
- Spend about 20 hours (sometimes more, sometimes less) per week on our sales floors alongside stylists, training and refining while leading by example and setting the highest standard for excellent customer service
- Opening/Closing- includes morning huddles, opening and closing cash drawer, assigning zones, etc.
- Motivate your team to meet sales goals
- Maintain high morale across your team
- Coach and provide constructive feedback to create and maintain an all-star team
- Determine staffing requirements and hire and train new team members as needed
- Ensure that all procedures and policies are being followed correctly
- Provide consistent feedback to improve your team and counsel team members as needed
- Work closely with inventory personnel to ensure that the stores, including stock rooms, are clean, well-organized, and properly merchandised at all times
- Conduct one-on-one meetings and performance reviews with your team regularly, as well as larger team meetings and events
- Create and publish the shift schedule and handle any scheduling changes as they arise
- Communicate with executive management weekly, or as often as needed
- Maintain cleanliness and buy store supplies
- Approve timesheets and calculate commission owed
- Manage team compensation
- Update training materials as needed
- Full operational oversight, tackling problems big and small
The right candidate for this role will
- Have at least 1 year of experience in retail management
- Be able to work at least 5 full days/week, including most weekends
- Have a passion for vintage, clienteling and styling
- Be easy to talk to, likable and empathetic so the staff will feel confident with you as their advocate and liaison to upper management
- Be highly professional and able to maintain authority and respect
- Be reliable, punctual, and able to work a schedule that includes weekends and holidays
- Be friendly, a "people person" who thrives on providing exemplary customer service
- Be able to provide feedback in a kind, constructive way to get the most out of their team
- Be "on it" and extremely organized with their time and responsibilities
About us
The Vintage Twin was founded in 2009 by twin sisters Samantha and Morgan Elias. We pioneered the pop-up shop model over the last decade in NYC and now have two permanent stores, which are the epicenter of our brand and the community we are building around it. We take pride in an extremely high level of service, most notably at the famed Jeanius Bar where we pick out the perfect pair of jeans for you. Our stores are experiential, and we are looking for an individual who is passionate about creating positive, memorable experiences for all of our clients.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Experience:
- Management: 1 year (Required)
Work Location: In person
