Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with 20,000 travel advisors in 50 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,200 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $25-$30 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.
As Virtuoso continues to grow our Business Intelligence and Analytics department, this position will be responsible for managing a team of Business Analysts as well as providing data analysis, data visualizations, and partnering with various internal teams across the organization to provide insights. This is a preferred hybrid role based in one of Virtuoso’s Fort Worth or Seattle locations, working Tuesdays and Wednesdays in the office. Virtual may be considered.
Essential duties and responsibilities include the following. Other duties may be assigned.
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Provide advanced data analysis that informs business strategy and drives engagement with employees, partners, and members.
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Analyses include but are not limited to exploratory analysis, prescriptive analysis, ROI.
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Manage, develop and mentor a team of Business Analysts (and potentially interns) to deliver high quality analyses.
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Utilize data skills to combine multiple data sources to discover novel insights, identify trends, and investigate anomalies.
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Work with complex projects and business requirements while delivering concise and comprehensive results.
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Develop meaningful presentations and data visualizations that inform business users of performance, opportunities, and areas in need of improvement across our product offerings.
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Develop SQL scripts and Tableau dashboards for recurring analysis.
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Perform root-cause analysis and seek to understand the data.
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Ability to work in a white space environment and be creative.
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Perform ad-hoc analysis around all product types inside the Virtuoso network.
Educational and Skills Requirements:
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Bachelor’s Degree in any quantitative field (Business, Math, Finance, Statistics, Computer Science, Engineering, etc.) or applicable experience
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Minimum 4 years performing in depth analyses, e.g. exploratory analysis, ROI, etc.
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Minimum 4 years working with SQL
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Minimum 2 years managing associates or as a team lead
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Advanced knowledge of the principles of data analysis and data quality
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Advanced SQL skills (MS SQL Server, Snowflake, etc.)
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Advanced Microsoft Excel knowledge
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Proficiency in data analysis languages (Python, R, etc.)
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Proficiency in data visualization tools (Tableau)
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High level of attention to detail (data accuracy)
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Creative problem solving
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Strong written, verbal, and interpersonal communication skills
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Analytical – analyze data, detect patterns, provide creative solutions
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Team Player – collaborate with other business units and coworkers
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Forward thinking, curious, & creative
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Ability in leading people or projects
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Ability to work independently
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Strong skills in inspiring the win-win-win
Travel Requirements:
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Infrequent travel may be required to attend company events. (1-3 trips per year)
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Travel will be primarily domestic but may include some international.
Type/Nature of Contacts:
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External: Contact possible with members, partners, and outside vendors
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Internal: Key job contacts are primarily with director level staff and above outside of the job’s immediate work unit/department.
We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.
